Delivery

 

 

UK & International Delivery Information

We use Royal Mail Tracked services to deliver all UK parcels. You will receive a tracking number from RM once your parcel has been dispatched from HQ. You are able to use this to manage your delivery preferences. We encourage customers to download and use the Royal Mail app – it is very easy to use and gives accurate real time information and contact.

All SOTR products are stocked in the UK, order processing usually takes 2-3 working days, however sometimes circumstances may arise where there is an increased demand for certain products in-line with promotions running at the time or seasonal times which may mean it takes an extra day to dispatch.

 

UK Standard Delivery – £3.99 or FREE when you spend £50 or more.

Our standard delivery option will arrive with you in 3-5 working days.

 

UK Mainland (excludes Channel Islands, Northern Ireland, Highlands) Express Delivery – £5.99 

Order before 1pm Monday-Thursday and select Express at checkout. We will do our very best to ensure that it arrives with you in time – as we fully understand there is most often a very good reason you are using this service. Deliveries will require a signature on arrival.

  

International Delivery

Europe  – £19.95 ( tracked courier service)

Rest of the World - £24.99 (tracked courier service)

PLEASE INPUT THE RECEIVER'S TELEPHONE NUMBER TO MEET OUR COURIER'S REQUIREMENTS, WITHOUT IT THE SHIPMENT MAYBE NOT BE ABLED TO BE SHIPPED.

Please note orders are shipped with duties and taxes payable on to your country.

You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world. As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

 

Pre Order Delivery

Please allow 1-2 weeks from order for delivery of any item clearly stated at checkout as ‘Pre-Order’. We will always dispatch your purchase as soon as it arrives with us.

Should it be looking likely that delivery will run over the 2 week period, which is normally a situation out of our hands, you will be updated by a member of the SOTR team with an accurate delivery date.

Please be assured that we always do our upmost to deliver the very best service possible. Please email hello@southoftheriver.co.uk should you require more information.