How To Return Your Item

Returns Made Easy! 🚚

From August 2025, we’re making returns simpler.

You’ll now be able to log in to your account and request a return or exchange within 14 days of receiving your order. Once you've submitted your request a Returns Label will be sent to you by email and you’ll have a further 14 days to send your item back to us.

Easy, clear, and all in your hands!

A Little Update 💌

We’ve held off for as long as possible, but from now, there will be a small £1.99 processing fee for each returned parcel (one return label per order). This will be deducted from your refund total.

This covers just a portion of the growing costs involved in handling returns—like packaging, carrier services, and the green levy. It’s about 50% of what it actually costs us.

We’re doing our best to keep prices fair and sustainable across the board, while also staying mindful of our environmental impact. 💚

Thank You 💛

Thank you so much for your continued support and understanding as we introduce this small change to our returns process. We know that no one loves admin or returns, but we’ve made it as simple and clear as possible—so you can shop confidently and with ease.

We’re a small business, and every thoughtful purchase, kind message, and return request handled with care means the world to us. These small updates help us keep things running smoothly behind the scenes while staying mindful of rising costs and our environmental impact.

We’re so grateful to have a community that understands and supports what we do. If you have any questions about your return or need a helping hand, don’t hesitate to reach out—we’re always here to help 💛

Happy shopping,

With love,

SOTR x