71 products
Gift Card
Regular price £10.00ohhh exciting... this is the perfect gift ever!!! Shopping for someone else but not sure what to give them? Give them the gift of choice with a south of the river boutique gift card.
Gift cards are delivered by email and contain instructions to redeem them at checkout. You can choose the amount, there is not a time limit on them and can be used for anything online!!
You can redeem them in store too! The recipient will need to print it off and bring it with them.
Our gift cards have no additional processing fees.
UK Delivery Information
All SOTR products are stocked in the UK, order processing usually takes 3-5 working days, however sometimes circumstances may arise where there is an increased demand for certain products in-line with promotions running at the time or seasonal times which may mean it takes an extra day to dispatch. Any Pre - Order items will be dispatched as soon as we receive the items. This usually is a two week lead time from the date of your order.
UK Standard Delivery – £3.99 (Free over £75 UK orders)
Our standard delivery option aims to arrive with you in 3-5 working days once dispatched.
UK Express Delivery - £5.99
Our priority handling express delivery option aims to arrive with you in 1-2 working days.
International Delivery
*** unfortunately some international deliveries are currently paused due to delays at customs & increased charges ***
Europe & Rest of the World
- specific countries only -
Europe Zone 1 - €15.00 - tracked & signed via Royal Mail
- 150 euro limit on orders -
Countries included - Ireland, Germany, France, Belgium, Netherlands, Luxembourg, Italy.
Europe Zone 2 - £35.00 - tracked & signed - Via DHL Express
Countries included -
Andorra, Bulgaria, Cyprus, Denmark, Finland, Gibraltar, Greece, Hungary, Iceland, Malta, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland
USA & Canada - £25.00 - tracked service & signed via DHL Express
Rest of World - £35.00 - tracked & signed Premium Service from DHL Express
Countries included - Australia, Singapore, South Africa, Hong Kong, New Zealand, Mexico, Israel, Japan & United Arab of Emirates
If your country is not listed please contact us for rates.
*PLEASE INPUT THE RECEIVER'S TELEPHONE NUMBER TO MEET OUR COURIER'S REQUIREMENTS, WITHOUT IT THE SHIPMENT MAYBE NOT BE ABLED TO BE SHIPPED.
Please note orders are shipped with duties and taxes payable on to your country.
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
We in some circumstances collecting VAT beforehand in European countries partaking in the IOSS scheme. If you order does not amount to over the threshold of £130 , taxes may not be charged on arrival.
For the Rest of the World we do not collect this beforehand, and cannot give you an estimate of the cost as charges vary around the world. As an international customer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Pre Order Delivery
Please allow 1-2 weeks from order for delivery of any item clearly stated at checkout as ‘Pre-Order’. We will always dispatch your purchase as soon as it arrives with us.
Should it be looking likely that delivery will run over the 2 week period, which is normally a situation out of our hands, you will be updated by a member of the SOTR team with an accurate delivery date.
Please be assured that we always do our upmost to deliver the very best service possible. Please email hello@southoftheriver.co.uk should you require more information.
UK Returns
We are delighted to offer complimentary returns in the UK (excluding all sale and seconds items where there is a £2.50 returns fee). Our returns process is operated through Royal Mail.
Please return the items in perfect saleable condition, in their original packaging, with the Returns form (included in your delivery) as proof of purchase.
If you have misplaced the returns slip from your package, you can generate a new one from your emailed order confirmation.
If you wish to return your online purchase for a full refund* within 14 days of our receiving the item(s), please:
How to Return/Exchange
1. Fill in the returns form, that was included in your parcel and specify with a tick if you want an exchange or refund.
2. For exchanges write the replacement item’s size, colour and name. If available we will send it our free of charge.
3. Download your Tracked Returns Label Here, follow the instructions given. Please remember to ask for a receipt for your records. Recommending a Safari Browser for this process to make it easier.
4. Take your package to a post office - find your nearest here
5. Returns can take to 2-3 working days to be delivered to us. We will then process your return within 10 - 14 days of receipt. You will receive an email confirming the return.
Please Note:
- Please note all full price purchases must be returned within 14 days. Any purchases returned outside of these time periods will be considered for a credit note or exchange.
- You can return in store for a refund, exchange or gift card.
- All faulty goods will be refunded plus any shipping costs incurred.
- Delivery costs will not be refunded on non faulty items.
- If you decide to use your own service, the cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service. Send the items within 14 days of receipt to: South of the River - Unit 9 Sevenoaks Business Centre, Cramptons Road, Sevenoaks, TN14 5DQ
Rest of the World Returns
For orders outside of the UK it is the customer's responsibility to pay the return postage including all tax and duties that are applicable. We recommend that you gain proof of postage for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.
International customers must clearly mark their return packages “British Return Goods” with a domestic value of £0.00, as your returned items are not applicable to Duty once they reach the UK. Please ensure you mark your parcel with £0.00, otherwise South of the River will be charged custom duty, VAT and a clearance fee on your returned order. This fee will be deducted from your refund amount.
Returned postage charges will only be refunded if the item is damaged or faulty
- All faulty goods will be refunded plus any shipping costs incurred.General Exclusions to our Returns Policy
*Items excluded from this policy are any special orders (personalised items); hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged.
*Second's Sale -
Any item from this section is already at fault, and therefore is sold as seen. The fault will be identified in the description.
Please note if the item is not suitable please contact us asap - an email to hello@southoftheriver.co.uk.
This does not affect your statutory rights.
______________________________________________
Exchanges
- You can exchange with the returns form included in your parcel, indicate the size and/or colour you require. Send it back to us using the label included and we will try to fulfil the request; if we do have it we will send it out to you free of charge. If not we will refund you.
_____________________________________________________________________
Refunds
- Your refund will be returned to the original payment method used, this can take up 5 - 10 working days.
Always happy to help!
Any queries or concerns please email us at : hello@southoftheriver.co.uk
Keith Brymer Jones Individual Milk Jug
Regular price £11.99Designed in Britain and hand-finished with the word ‘milk’ in blue, this designer milk jug is made from white ceramic. Perfect by itself or when paired with other items from the Word Range, such as Keith’s bucket mugs.
CAPACITY
50ml
CARE INSTRUCTIONS
Dishwasher & Microwave Safe
DIMENSIONS
H 5.2cm W 6.6cm L 10.5cm
MATERIAL
Porcelain
DESIGNER
Keith Brymer Jones
COLOUR
White
TYPE
Small Jugs
UK Delivery Information
All SOTR products are stocked in the UK, order processing usually takes 3-5 working days, however sometimes circumstances may arise where there is an increased demand for certain products in-line with promotions running at the time or seasonal times which may mean it takes an extra day to dispatch. Any Pre - Order items will be dispatched as soon as we receive the items. This usually is a two week lead time from the date of your order.
UK Standard Delivery – £3.99 (Free over £75 UK orders)
Our standard delivery option aims to arrive with you in 3-5 working days once dispatched.
UK Express Delivery - £5.99
Our priority handling express delivery option aims to arrive with you in 1-2 working days.
International Delivery
*** unfortunately some international deliveries are currently paused due to delays at customs & increased charges ***
Europe & Rest of the World
- specific countries only -
Europe Zone 1 - €15.00 - tracked & signed via Royal Mail
- 150 euro limit on orders -
Countries included - Ireland, Germany, France, Belgium, Netherlands, Luxembourg, Italy.
Europe Zone 2 - £35.00 - tracked & signed - Via DHL Express
Countries included -
Andorra, Bulgaria, Cyprus, Denmark, Finland, Gibraltar, Greece, Hungary, Iceland, Malta, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland
USA & Canada - £25.00 - tracked service & signed via DHL Express
Rest of World - £35.00 - tracked & signed Premium Service from DHL Express
Countries included - Australia, Singapore, South Africa, Hong Kong, New Zealand, Mexico, Israel, Japan & United Arab of Emirates
If your country is not listed please contact us for rates.
*PLEASE INPUT THE RECEIVER'S TELEPHONE NUMBER TO MEET OUR COURIER'S REQUIREMENTS, WITHOUT IT THE SHIPMENT MAYBE NOT BE ABLED TO BE SHIPPED.
Please note orders are shipped with duties and taxes payable on to your country.
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
We in some circumstances collecting VAT beforehand in European countries partaking in the IOSS scheme. If you order does not amount to over the threshold of £130 , taxes may not be charged on arrival.
For the Rest of the World we do not collect this beforehand, and cannot give you an estimate of the cost as charges vary around the world. As an international customer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Pre Order Delivery
Please allow 1-2 weeks from order for delivery of any item clearly stated at checkout as ‘Pre-Order’. We will always dispatch your purchase as soon as it arrives with us.
Should it be looking likely that delivery will run over the 2 week period, which is normally a situation out of our hands, you will be updated by a member of the SOTR team with an accurate delivery date.
Please be assured that we always do our upmost to deliver the very best service possible. Please email hello@southoftheriver.co.uk should you require more information.
UK Returns
We are delighted to offer complimentary returns in the UK (excluding all sale and seconds items where there is a £2.50 returns fee). Our returns process is operated through Royal Mail.
Please return the items in perfect saleable condition, in their original packaging, with the Returns form (included in your delivery) as proof of purchase.
If you have misplaced the returns slip from your package, you can generate a new one from your emailed order confirmation.
If you wish to return your online purchase for a full refund* within 14 days of our receiving the item(s), please:
How to Return/Exchange
1. Fill in the returns form, that was included in your parcel and specify with a tick if you want an exchange or refund.
2. For exchanges write the replacement item’s size, colour and name. If available we will send it our free of charge.
3. Download your Tracked Returns Label Here, follow the instructions given. Please remember to ask for a receipt for your records. Recommending a Safari Browser for this process to make it easier.
4. Take your package to a post office - find your nearest here
5. Returns can take to 2-3 working days to be delivered to us. We will then process your return within 10 - 14 days of receipt. You will receive an email confirming the return.
Please Note:
- Please note all full price purchases must be returned within 14 days. Any purchases returned outside of these time periods will be considered for a credit note or exchange.
- You can return in store for a refund, exchange or gift card.
- All faulty goods will be refunded plus any shipping costs incurred.
- Delivery costs will not be refunded on non faulty items.
- If you decide to use your own service, the cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service. Send the items within 14 days of receipt to: South of the River - Unit 9 Sevenoaks Business Centre, Cramptons Road, Sevenoaks, TN14 5DQ
Rest of the World Returns
For orders outside of the UK it is the customer's responsibility to pay the return postage including all tax and duties that are applicable. We recommend that you gain proof of postage for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.
International customers must clearly mark their return packages “British Return Goods” with a domestic value of £0.00, as your returned items are not applicable to Duty once they reach the UK. Please ensure you mark your parcel with £0.00, otherwise South of the River will be charged custom duty, VAT and a clearance fee on your returned order. This fee will be deducted from your refund amount.
Returned postage charges will only be refunded if the item is damaged or faulty
- All faulty goods will be refunded plus any shipping costs incurred.General Exclusions to our Returns Policy
*Items excluded from this policy are any special orders (personalised items); hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged.
*Second's Sale -
Any item from this section is already at fault, and therefore is sold as seen. The fault will be identified in the description.
Please note if the item is not suitable please contact us asap - an email to hello@southoftheriver.co.uk.
This does not affect your statutory rights.
______________________________________________
Exchanges
- You can exchange with the returns form included in your parcel, indicate the size and/or colour you require. Send it back to us using the label included and we will try to fulfil the request; if we do have it we will send it out to you free of charge. If not we will refund you.
_____________________________________________________________________
Refunds
- Your refund will be returned to the original payment method used, this can take up 5 - 10 working days.
Always happy to help!
Any queries or concerns please email us at : hello@southoftheriver.co.uk
Aromatherapy Candle | Be Chilled
Regular price £12.00Made with 100% pure Lavender and Fennel essential oil / 200g Soy Wax / 40h burning time
Essential Oils and Natural Soy Wax, nothing more nothing less... Natural, Pure & Vegan.
Combinations of pure oils that all work well together to stimulate clear thinking, relaxation, energy, happiness and much more. Slowly and delicately the aroma will rise while burning the candle and fill any room with a truly aromatherapeutic fragrance.
Each candle is hand poured in small batches and lasts up to 40 hours of burn time.
UK Delivery Information
All SOTR products are stocked in the UK, order processing usually takes 3-5 working days, however sometimes circumstances may arise where there is an increased demand for certain products in-line with promotions running at the time or seasonal times which may mean it takes an extra day to dispatch. Any Pre - Order items will be dispatched as soon as we receive the items. This usually is a two week lead time from the date of your order.
UK Standard Delivery – £3.99 (Free over £75 UK orders)
Our standard delivery option aims to arrive with you in 3-5 working days once dispatched.
UK Express Delivery - £5.99
Our priority handling express delivery option aims to arrive with you in 1-2 working days.
International Delivery
*** unfortunately some international deliveries are currently paused due to delays at customs & increased charges ***
Europe & Rest of the World
- specific countries only -
Europe Zone 1 - €15.00 - tracked & signed via Royal Mail
- 150 euro limit on orders -
Countries included - Ireland, Germany, France, Belgium, Netherlands, Luxembourg, Italy.
Europe Zone 2 - £35.00 - tracked & signed - Via DHL Express
Countries included -
Andorra, Bulgaria, Cyprus, Denmark, Finland, Gibraltar, Greece, Hungary, Iceland, Malta, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland
USA & Canada - £25.00 - tracked service & signed via DHL Express
Rest of World - £35.00 - tracked & signed Premium Service from DHL Express
Countries included - Australia, Singapore, South Africa, Hong Kong, New Zealand, Mexico, Israel, Japan & United Arab of Emirates
If your country is not listed please contact us for rates.
*PLEASE INPUT THE RECEIVER'S TELEPHONE NUMBER TO MEET OUR COURIER'S REQUIREMENTS, WITHOUT IT THE SHIPMENT MAYBE NOT BE ABLED TO BE SHIPPED.
Please note orders are shipped with duties and taxes payable on to your country.
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
We in some circumstances collecting VAT beforehand in European countries partaking in the IOSS scheme. If you order does not amount to over the threshold of £130 , taxes may not be charged on arrival.
For the Rest of the World we do not collect this beforehand, and cannot give you an estimate of the cost as charges vary around the world. As an international customer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Pre Order Delivery
Please allow 1-2 weeks from order for delivery of any item clearly stated at checkout as ‘Pre-Order’. We will always dispatch your purchase as soon as it arrives with us.
Should it be looking likely that delivery will run over the 2 week period, which is normally a situation out of our hands, you will be updated by a member of the SOTR team with an accurate delivery date.
Please be assured that we always do our upmost to deliver the very best service possible. Please email hello@southoftheriver.co.uk should you require more information.
UK Returns
We are delighted to offer complimentary returns in the UK (excluding all sale and seconds items where there is a £2.50 returns fee). Our returns process is operated through Royal Mail.
Please return the items in perfect saleable condition, in their original packaging, with the Returns form (included in your delivery) as proof of purchase.
If you have misplaced the returns slip from your package, you can generate a new one from your emailed order confirmation.
If you wish to return your online purchase for a full refund* within 14 days of our receiving the item(s), please:
How to Return/Exchange
1. Fill in the returns form, that was included in your parcel and specify with a tick if you want an exchange or refund.
2. For exchanges write the replacement item’s size, colour and name. If available we will send it our free of charge.
3. Download your Tracked Returns Label Here, follow the instructions given. Please remember to ask for a receipt for your records. Recommending a Safari Browser for this process to make it easier.
4. Take your package to a post office - find your nearest here
5. Returns can take to 2-3 working days to be delivered to us. We will then process your return within 10 - 14 days of receipt. You will receive an email confirming the return.
Please Note:
- Please note all full price purchases must be returned within 14 days. Any purchases returned outside of these time periods will be considered for a credit note or exchange.
- You can return in store for a refund, exchange or gift card.
- All faulty goods will be refunded plus any shipping costs incurred.
- Delivery costs will not be refunded on non faulty items.
- If you decide to use your own service, the cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service. Send the items within 14 days of receipt to: South of the River - Unit 9 Sevenoaks Business Centre, Cramptons Road, Sevenoaks, TN14 5DQ
Rest of the World Returns
For orders outside of the UK it is the customer's responsibility to pay the return postage including all tax and duties that are applicable. We recommend that you gain proof of postage for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.
International customers must clearly mark their return packages “British Return Goods” with a domestic value of £0.00, as your returned items are not applicable to Duty once they reach the UK. Please ensure you mark your parcel with £0.00, otherwise South of the River will be charged custom duty, VAT and a clearance fee on your returned order. This fee will be deducted from your refund amount.
Returned postage charges will only be refunded if the item is damaged or faulty
- All faulty goods will be refunded plus any shipping costs incurred.General Exclusions to our Returns Policy
*Items excluded from this policy are any special orders (personalised items); hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged.
*Second's Sale -
Any item from this section is already at fault, and therefore is sold as seen. The fault will be identified in the description.
Please note if the item is not suitable please contact us asap - an email to hello@southoftheriver.co.uk.
This does not affect your statutory rights.
______________________________________________
Exchanges
- You can exchange with the returns form included in your parcel, indicate the size and/or colour you require. Send it back to us using the label included and we will try to fulfil the request; if we do have it we will send it out to you free of charge. If not we will refund you.
_____________________________________________________________________
Refunds
- Your refund will be returned to the original payment method used, this can take up 5 - 10 working days.
Always happy to help!
Any queries or concerns please email us at : hello@southoftheriver.co.uk
Aromatherapy Candle | Positive Vibes
Regular price £12.00Made with 100% pure Clary Sage & Peppermint essential oil / 200g Soy Wax / 40h burning time
Essential Oils and Natural Soy Wax, nothing more nothing less... Natural, Pure & Vegan.
Combinations of pure oils that all work well together to stimulate clear thinking, relaxation, energy, happiness and much more. Slowly and delicately the aroma will rise while burning the candle and fill any room with a truly aromatherapeutic fragrance.
Each candle is hand poured in small batches and lasts up to 40 hours of burn time.
UK Delivery Information
All SOTR products are stocked in the UK, order processing usually takes 3-5 working days, however sometimes circumstances may arise where there is an increased demand for certain products in-line with promotions running at the time or seasonal times which may mean it takes an extra day to dispatch. Any Pre - Order items will be dispatched as soon as we receive the items. This usually is a two week lead time from the date of your order.
UK Standard Delivery – £3.99 (Free over £75 UK orders)
Our standard delivery option aims to arrive with you in 3-5 working days once dispatched.
UK Express Delivery - £5.99
Our priority handling express delivery option aims to arrive with you in 1-2 working days.
International Delivery
*** unfortunately some international deliveries are currently paused due to delays at customs & increased charges ***
Europe & Rest of the World
- specific countries only -
Europe Zone 1 - €15.00 - tracked & signed via Royal Mail
- 150 euro limit on orders -
Countries included - Ireland, Germany, France, Belgium, Netherlands, Luxembourg, Italy.
Europe Zone 2 - £35.00 - tracked & signed - Via DHL Express
Countries included -
Andorra, Bulgaria, Cyprus, Denmark, Finland, Gibraltar, Greece, Hungary, Iceland, Malta, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland
USA & Canada - £25.00 - tracked service & signed via DHL Express
Rest of World - £35.00 - tracked & signed Premium Service from DHL Express
Countries included - Australia, Singapore, South Africa, Hong Kong, New Zealand, Mexico, Israel, Japan & United Arab of Emirates
If your country is not listed please contact us for rates.
*PLEASE INPUT THE RECEIVER'S TELEPHONE NUMBER TO MEET OUR COURIER'S REQUIREMENTS, WITHOUT IT THE SHIPMENT MAYBE NOT BE ABLED TO BE SHIPPED.
Please note orders are shipped with duties and taxes payable on to your country.
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
We in some circumstances collecting VAT beforehand in European countries partaking in the IOSS scheme. If you order does not amount to over the threshold of £130 , taxes may not be charged on arrival.
For the Rest of the World we do not collect this beforehand, and cannot give you an estimate of the cost as charges vary around the world. As an international customer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Pre Order Delivery
Please allow 1-2 weeks from order for delivery of any item clearly stated at checkout as ‘Pre-Order’. We will always dispatch your purchase as soon as it arrives with us.
Should it be looking likely that delivery will run over the 2 week period, which is normally a situation out of our hands, you will be updated by a member of the SOTR team with an accurate delivery date.
Please be assured that we always do our upmost to deliver the very best service possible. Please email hello@southoftheriver.co.uk should you require more information.
UK Returns
We are delighted to offer complimentary returns in the UK (excluding all sale and seconds items where there is a £2.50 returns fee). Our returns process is operated through Royal Mail.
Please return the items in perfect saleable condition, in their original packaging, with the Returns form (included in your delivery) as proof of purchase.
If you have misplaced the returns slip from your package, you can generate a new one from your emailed order confirmation.
If you wish to return your online purchase for a full refund* within 14 days of our receiving the item(s), please:
How to Return/Exchange
1. Fill in the returns form, that was included in your parcel and specify with a tick if you want an exchange or refund.
2. For exchanges write the replacement item’s size, colour and name. If available we will send it our free of charge.
3. Download your Tracked Returns Label Here, follow the instructions given. Please remember to ask for a receipt for your records. Recommending a Safari Browser for this process to make it easier.
4. Take your package to a post office - find your nearest here
5. Returns can take to 2-3 working days to be delivered to us. We will then process your return within 10 - 14 days of receipt. You will receive an email confirming the return.
Please Note:
- Please note all full price purchases must be returned within 14 days. Any purchases returned outside of these time periods will be considered for a credit note or exchange.
- You can return in store for a refund, exchange or gift card.
- All faulty goods will be refunded plus any shipping costs incurred.
- Delivery costs will not be refunded on non faulty items.
- If you decide to use your own service, the cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service. Send the items within 14 days of receipt to: South of the River - Unit 9 Sevenoaks Business Centre, Cramptons Road, Sevenoaks, TN14 5DQ
Rest of the World Returns
For orders outside of the UK it is the customer's responsibility to pay the return postage including all tax and duties that are applicable. We recommend that you gain proof of postage for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.
International customers must clearly mark their return packages “British Return Goods” with a domestic value of £0.00, as your returned items are not applicable to Duty once they reach the UK. Please ensure you mark your parcel with £0.00, otherwise South of the River will be charged custom duty, VAT and a clearance fee on your returned order. This fee will be deducted from your refund amount.
Returned postage charges will only be refunded if the item is damaged or faulty
- All faulty goods will be refunded plus any shipping costs incurred.General Exclusions to our Returns Policy
*Items excluded from this policy are any special orders (personalised items); hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged.
*Second's Sale -
Any item from this section is already at fault, and therefore is sold as seen. The fault will be identified in the description.
Please note if the item is not suitable please contact us asap - an email to hello@southoftheriver.co.uk.
This does not affect your statutory rights.
______________________________________________
Exchanges
- You can exchange with the returns form included in your parcel, indicate the size and/or colour you require. Send it back to us using the label included and we will try to fulfil the request; if we do have it we will send it out to you free of charge. If not we will refund you.
_____________________________________________________________________
Refunds
- Your refund will be returned to the original payment method used, this can take up 5 - 10 working days.
Always happy to help!
Any queries or concerns please email us at : hello@southoftheriver.co.uk
Faux Fur Hand Warmers | Colours to choose!
Regular price £12.00- Plain fingerless faux fur gloves
- Super soft
Composition
95% Polyester 5% Spandex
Care
Delicate wash | Do not tumble dry | Do not iron | Do not dry clean
UK Delivery Information
All SOTR products are stocked in the UK, order processing usually takes 3-5 working days, however sometimes circumstances may arise where there is an increased demand for certain products in-line with promotions running at the time or seasonal times which may mean it takes an extra day to dispatch. Any Pre - Order items will be dispatched as soon as we receive the items. This usually is a two week lead time from the date of your order.
UK Standard Delivery – £3.99 (Free over £75 UK orders)
Our standard delivery option aims to arrive with you in 3-5 working days once dispatched.
UK Express Delivery - £5.99
Our priority handling express delivery option aims to arrive with you in 1-2 working days.
International Delivery
*** unfortunately some international deliveries are currently paused due to delays at customs & increased charges ***
Europe & Rest of the World
- specific countries only -
Europe Zone 1 - €15.00 - tracked & signed via Royal Mail
- 150 euro limit on orders -
Countries included - Ireland, Germany, France, Belgium, Netherlands, Luxembourg, Italy.
Europe Zone 2 - £35.00 - tracked & signed - Via DHL Express
Countries included -
Andorra, Bulgaria, Cyprus, Denmark, Finland, Gibraltar, Greece, Hungary, Iceland, Malta, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland
USA & Canada - £25.00 - tracked service & signed via DHL Express
Rest of World - £35.00 - tracked & signed Premium Service from DHL Express
Countries included - Australia, Singapore, South Africa, Hong Kong, New Zealand, Mexico, Israel, Japan & United Arab of Emirates
If your country is not listed please contact us for rates.
*PLEASE INPUT THE RECEIVER'S TELEPHONE NUMBER TO MEET OUR COURIER'S REQUIREMENTS, WITHOUT IT THE SHIPMENT MAYBE NOT BE ABLED TO BE SHIPPED.
Please note orders are shipped with duties and taxes payable on to your country.
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
We in some circumstances collecting VAT beforehand in European countries partaking in the IOSS scheme. If you order does not amount to over the threshold of £130 , taxes may not be charged on arrival.
For the Rest of the World we do not collect this beforehand, and cannot give you an estimate of the cost as charges vary around the world. As an international customer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Pre Order Delivery
Please allow 1-2 weeks from order for delivery of any item clearly stated at checkout as ‘Pre-Order’. We will always dispatch your purchase as soon as it arrives with us.
Should it be looking likely that delivery will run over the 2 week period, which is normally a situation out of our hands, you will be updated by a member of the SOTR team with an accurate delivery date.
Please be assured that we always do our upmost to deliver the very best service possible. Please email hello@southoftheriver.co.uk should you require more information.
UK Returns
We are delighted to offer complimentary returns in the UK (excluding all sale and seconds items where there is a £2.50 returns fee). Our returns process is operated through Royal Mail.
Please return the items in perfect saleable condition, in their original packaging, with the Returns form (included in your delivery) as proof of purchase.
If you have misplaced the returns slip from your package, you can generate a new one from your emailed order confirmation.
If you wish to return your online purchase for a full refund* within 14 days of our receiving the item(s), please:
How to Return/Exchange
1. Fill in the returns form, that was included in your parcel and specify with a tick if you want an exchange or refund.
2. For exchanges write the replacement item’s size, colour and name. If available we will send it our free of charge.
3. Download your Tracked Returns Label Here, follow the instructions given. Please remember to ask for a receipt for your records. Recommending a Safari Browser for this process to make it easier.
4. Take your package to a post office - find your nearest here
5. Returns can take to 2-3 working days to be delivered to us. We will then process your return within 10 - 14 days of receipt. You will receive an email confirming the return.
Please Note:
- Please note all full price purchases must be returned within 14 days. Any purchases returned outside of these time periods will be considered for a credit note or exchange.
- You can return in store for a refund, exchange or gift card.
- All faulty goods will be refunded plus any shipping costs incurred.
- Delivery costs will not be refunded on non faulty items.
- If you decide to use your own service, the cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service. Send the items within 14 days of receipt to: South of the River - Unit 9 Sevenoaks Business Centre, Cramptons Road, Sevenoaks, TN14 5DQ
Rest of the World Returns
For orders outside of the UK it is the customer's responsibility to pay the return postage including all tax and duties that are applicable. We recommend that you gain proof of postage for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.
International customers must clearly mark their return packages “British Return Goods” with a domestic value of £0.00, as your returned items are not applicable to Duty once they reach the UK. Please ensure you mark your parcel with £0.00, otherwise South of the River will be charged custom duty, VAT and a clearance fee on your returned order. This fee will be deducted from your refund amount.
Returned postage charges will only be refunded if the item is damaged or faulty
- All faulty goods will be refunded plus any shipping costs incurred.General Exclusions to our Returns Policy
*Items excluded from this policy are any special orders (personalised items); hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged.
*Second's Sale -
Any item from this section is already at fault, and therefore is sold as seen. The fault will be identified in the description.
Please note if the item is not suitable please contact us asap - an email to hello@southoftheriver.co.uk.
This does not affect your statutory rights.
______________________________________________
Exchanges
- You can exchange with the returns form included in your parcel, indicate the size and/or colour you require. Send it back to us using the label included and we will try to fulfil the request; if we do have it we will send it out to you free of charge. If not we will refund you.
_____________________________________________________________________
Refunds
- Your refund will be returned to the original payment method used, this can take up 5 - 10 working days.
Always happy to help!
Any queries or concerns please email us at : hello@southoftheriver.co.uk
Paperclip Chain Bracelet | Gold
Regular price £12.00This stainless steel Paperclip-inspired bracelet measures 18cm in length, creating a fashionable look.
Size
Length measures 18cm
Composition
Stainless Steel
Please note images and colours can vary from screen to screen
UK Delivery Information
All SOTR products are stocked in the UK, order processing usually takes 3-5 working days, however sometimes circumstances may arise where there is an increased demand for certain products in-line with promotions running at the time or seasonal times which may mean it takes an extra day to dispatch. Any Pre - Order items will be dispatched as soon as we receive the items. This usually is a two week lead time from the date of your order.
UK Standard Delivery – £3.99 (Free over £75 UK orders)
Our standard delivery option aims to arrive with you in 3-5 working days once dispatched.
UK Express Delivery - £5.99
Our priority handling express delivery option aims to arrive with you in 1-2 working days.
International Delivery
*** unfortunately some international deliveries are currently paused due to delays at customs & increased charges ***
Europe & Rest of the World
- specific countries only -
Europe Zone 1 - €15.00 - tracked & signed via Royal Mail
- 150 euro limit on orders -
Countries included - Ireland, Germany, France, Belgium, Netherlands, Luxembourg, Italy.
Europe Zone 2 - £35.00 - tracked & signed - Via DHL Express
Countries included -
Andorra, Bulgaria, Cyprus, Denmark, Finland, Gibraltar, Greece, Hungary, Iceland, Malta, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland
USA & Canada - £25.00 - tracked service & signed via DHL Express
Rest of World - £35.00 - tracked & signed Premium Service from DHL Express
Countries included - Australia, Singapore, South Africa, Hong Kong, New Zealand, Mexico, Israel, Japan & United Arab of Emirates
If your country is not listed please contact us for rates.
*PLEASE INPUT THE RECEIVER'S TELEPHONE NUMBER TO MEET OUR COURIER'S REQUIREMENTS, WITHOUT IT THE SHIPMENT MAYBE NOT BE ABLED TO BE SHIPPED.
Please note orders are shipped with duties and taxes payable on to your country.
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
We in some circumstances collecting VAT beforehand in European countries partaking in the IOSS scheme. If you order does not amount to over the threshold of £130 , taxes may not be charged on arrival.
For the Rest of the World we do not collect this beforehand, and cannot give you an estimate of the cost as charges vary around the world. As an international customer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Pre Order Delivery
Please allow 1-2 weeks from order for delivery of any item clearly stated at checkout as ‘Pre-Order’. We will always dispatch your purchase as soon as it arrives with us.
Should it be looking likely that delivery will run over the 2 week period, which is normally a situation out of our hands, you will be updated by a member of the SOTR team with an accurate delivery date.
Please be assured that we always do our upmost to deliver the very best service possible. Please email hello@southoftheriver.co.uk should you require more information.
UK Returns
We are delighted to offer complimentary returns in the UK (excluding all sale and seconds items where there is a £2.50 returns fee). Our returns process is operated through Royal Mail.
Please return the items in perfect saleable condition, in their original packaging, with the Returns form (included in your delivery) as proof of purchase.
If you have misplaced the returns slip from your package, you can generate a new one from your emailed order confirmation.
If you wish to return your online purchase for a full refund* within 14 days of our receiving the item(s), please:
How to Return/Exchange
1. Fill in the returns form, that was included in your parcel and specify with a tick if you want an exchange or refund.
2. For exchanges write the replacement item’s size, colour and name. If available we will send it our free of charge.
3. Download your Tracked Returns Label Here, follow the instructions given. Please remember to ask for a receipt for your records. Recommending a Safari Browser for this process to make it easier.
4. Take your package to a post office - find your nearest here
5. Returns can take to 2-3 working days to be delivered to us. We will then process your return within 10 - 14 days of receipt. You will receive an email confirming the return.
Please Note:
- Please note all full price purchases must be returned within 14 days. Any purchases returned outside of these time periods will be considered for a credit note or exchange.
- You can return in store for a refund, exchange or gift card.
- All faulty goods will be refunded plus any shipping costs incurred.
- Delivery costs will not be refunded on non faulty items.
- If you decide to use your own service, the cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service. Send the items within 14 days of receipt to: South of the River - Unit 9 Sevenoaks Business Centre, Cramptons Road, Sevenoaks, TN14 5DQ
Rest of the World Returns
For orders outside of the UK it is the customer's responsibility to pay the return postage including all tax and duties that are applicable. We recommend that you gain proof of postage for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.
International customers must clearly mark their return packages “British Return Goods” with a domestic value of £0.00, as your returned items are not applicable to Duty once they reach the UK. Please ensure you mark your parcel with £0.00, otherwise South of the River will be charged custom duty, VAT and a clearance fee on your returned order. This fee will be deducted from your refund amount.
Returned postage charges will only be refunded if the item is damaged or faulty
- All faulty goods will be refunded plus any shipping costs incurred.General Exclusions to our Returns Policy
*Items excluded from this policy are any special orders (personalised items); hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged.
*Second's Sale -
Any item from this section is already at fault, and therefore is sold as seen. The fault will be identified in the description.
Please note if the item is not suitable please contact us asap - an email to hello@southoftheriver.co.uk.
This does not affect your statutory rights.
______________________________________________
Exchanges
- You can exchange with the returns form included in your parcel, indicate the size and/or colour you require. Send it back to us using the label included and we will try to fulfil the request; if we do have it we will send it out to you free of charge. If not we will refund you.
_____________________________________________________________________
Refunds
- Your refund will be returned to the original payment method used, this can take up 5 - 10 working days.
Always happy to help!
Any queries or concerns please email us at : hello@southoftheriver.co.uk
Clover Bracelet | Silver
Regular price £15.00Gorgeous clover charm bracelet with delicate crystals set in the chain
Size
Length measures 18cm + 4cm extender chain
Composition
Stainless Steel
Please note images and colours can vary from screen to screen
UK Delivery Information
All SOTR products are stocked in the UK, order processing usually takes 3-5 working days, however sometimes circumstances may arise where there is an increased demand for certain products in-line with promotions running at the time or seasonal times which may mean it takes an extra day to dispatch. Any Pre - Order items will be dispatched as soon as we receive the items. This usually is a two week lead time from the date of your order.
UK Standard Delivery – £3.99 (Free over £75 UK orders)
Our standard delivery option aims to arrive with you in 3-5 working days once dispatched.
UK Express Delivery - £5.99
Our priority handling express delivery option aims to arrive with you in 1-2 working days.
International Delivery
*** unfortunately some international deliveries are currently paused due to delays at customs & increased charges ***
Europe & Rest of the World
- specific countries only -
Europe Zone 1 - €15.00 - tracked & signed via Royal Mail
- 150 euro limit on orders -
Countries included - Ireland, Germany, France, Belgium, Netherlands, Luxembourg, Italy.
Europe Zone 2 - £35.00 - tracked & signed - Via DHL Express
Countries included -
Andorra, Bulgaria, Cyprus, Denmark, Finland, Gibraltar, Greece, Hungary, Iceland, Malta, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland
USA & Canada - £25.00 - tracked service & signed via DHL Express
Rest of World - £35.00 - tracked & signed Premium Service from DHL Express
Countries included - Australia, Singapore, South Africa, Hong Kong, New Zealand, Mexico, Israel, Japan & United Arab of Emirates
If your country is not listed please contact us for rates.
*PLEASE INPUT THE RECEIVER'S TELEPHONE NUMBER TO MEET OUR COURIER'S REQUIREMENTS, WITHOUT IT THE SHIPMENT MAYBE NOT BE ABLED TO BE SHIPPED.
Please note orders are shipped with duties and taxes payable on to your country.
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
We in some circumstances collecting VAT beforehand in European countries partaking in the IOSS scheme. If you order does not amount to over the threshold of £130 , taxes may not be charged on arrival.
For the Rest of the World we do not collect this beforehand, and cannot give you an estimate of the cost as charges vary around the world. As an international customer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Pre Order Delivery
Please allow 1-2 weeks from order for delivery of any item clearly stated at checkout as ‘Pre-Order’. We will always dispatch your purchase as soon as it arrives with us.
Should it be looking likely that delivery will run over the 2 week period, which is normally a situation out of our hands, you will be updated by a member of the SOTR team with an accurate delivery date.
Please be assured that we always do our upmost to deliver the very best service possible. Please email hello@southoftheriver.co.uk should you require more information.
UK Returns
We are delighted to offer complimentary returns in the UK (excluding all sale and seconds items where there is a £2.50 returns fee). Our returns process is operated through Royal Mail.
Please return the items in perfect saleable condition, in their original packaging, with the Returns form (included in your delivery) as proof of purchase.
If you have misplaced the returns slip from your package, you can generate a new one from your emailed order confirmation.
If you wish to return your online purchase for a full refund* within 14 days of our receiving the item(s), please:
How to Return/Exchange
1. Fill in the returns form, that was included in your parcel and specify with a tick if you want an exchange or refund.
2. For exchanges write the replacement item’s size, colour and name. If available we will send it our free of charge.
3. Download your Tracked Returns Label Here, follow the instructions given. Please remember to ask for a receipt for your records. Recommending a Safari Browser for this process to make it easier.
4. Take your package to a post office - find your nearest here
5. Returns can take to 2-3 working days to be delivered to us. We will then process your return within 10 - 14 days of receipt. You will receive an email confirming the return.
Please Note:
- Please note all full price purchases must be returned within 14 days. Any purchases returned outside of these time periods will be considered for a credit note or exchange.
- You can return in store for a refund, exchange or gift card.
- All faulty goods will be refunded plus any shipping costs incurred.
- Delivery costs will not be refunded on non faulty items.
- If you decide to use your own service, the cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service. Send the items within 14 days of receipt to: South of the River - Unit 9 Sevenoaks Business Centre, Cramptons Road, Sevenoaks, TN14 5DQ
Rest of the World Returns
For orders outside of the UK it is the customer's responsibility to pay the return postage including all tax and duties that are applicable. We recommend that you gain proof of postage for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.
International customers must clearly mark their return packages “British Return Goods” with a domestic value of £0.00, as your returned items are not applicable to Duty once they reach the UK. Please ensure you mark your parcel with £0.00, otherwise South of the River will be charged custom duty, VAT and a clearance fee on your returned order. This fee will be deducted from your refund amount.
Returned postage charges will only be refunded if the item is damaged or faulty
- All faulty goods will be refunded plus any shipping costs incurred.General Exclusions to our Returns Policy
*Items excluded from this policy are any special orders (personalised items); hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged.
*Second's Sale -
Any item from this section is already at fault, and therefore is sold as seen. The fault will be identified in the description.
Please note if the item is not suitable please contact us asap - an email to hello@southoftheriver.co.uk.
This does not affect your statutory rights.
______________________________________________
Exchanges
- You can exchange with the returns form included in your parcel, indicate the size and/or colour you require. Send it back to us using the label included and we will try to fulfil the request; if we do have it we will send it out to you free of charge. If not we will refund you.
_____________________________________________________________________
Refunds
- Your refund will be returned to the original payment method used, this can take up 5 - 10 working days.
Always happy to help!
Any queries or concerns please email us at : hello@southoftheriver.co.uk
Clover Crystal Necklace | Gold
Regular price £15.00- Super cute clover crystal pendant necklace
- Fab to layer
- Gift packaged in one of our luxe drawstring pouches
Size
Length 45cm
Pendant measures 10mm x 10mm
Composition
Stainless Steel & Copper Alloy
Please note images and colours can vary from screen to screen
UK Delivery Information
All SOTR products are stocked in the UK, order processing usually takes 3-5 working days, however sometimes circumstances may arise where there is an increased demand for certain products in-line with promotions running at the time or seasonal times which may mean it takes an extra day to dispatch. Any Pre - Order items will be dispatched as soon as we receive the items. This usually is a two week lead time from the date of your order.
UK Standard Delivery – £3.99 (Free over £75 UK orders)
Our standard delivery option aims to arrive with you in 3-5 working days once dispatched.
UK Express Delivery - £5.99
Our priority handling express delivery option aims to arrive with you in 1-2 working days.
International Delivery
*** unfortunately some international deliveries are currently paused due to delays at customs & increased charges ***
Europe & Rest of the World
- specific countries only -
Europe Zone 1 - €15.00 - tracked & signed via Royal Mail
- 150 euro limit on orders -
Countries included - Ireland, Germany, France, Belgium, Netherlands, Luxembourg, Italy.
Europe Zone 2 - £35.00 - tracked & signed - Via DHL Express
Countries included -
Andorra, Bulgaria, Cyprus, Denmark, Finland, Gibraltar, Greece, Hungary, Iceland, Malta, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland
USA & Canada - £25.00 - tracked service & signed via DHL Express
Rest of World - £35.00 - tracked & signed Premium Service from DHL Express
Countries included - Australia, Singapore, South Africa, Hong Kong, New Zealand, Mexico, Israel, Japan & United Arab of Emirates
If your country is not listed please contact us for rates.
*PLEASE INPUT THE RECEIVER'S TELEPHONE NUMBER TO MEET OUR COURIER'S REQUIREMENTS, WITHOUT IT THE SHIPMENT MAYBE NOT BE ABLED TO BE SHIPPED.
Please note orders are shipped with duties and taxes payable on to your country.
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
We in some circumstances collecting VAT beforehand in European countries partaking in the IOSS scheme. If you order does not amount to over the threshold of £130 , taxes may not be charged on arrival.
For the Rest of the World we do not collect this beforehand, and cannot give you an estimate of the cost as charges vary around the world. As an international customer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Pre Order Delivery
Please allow 1-2 weeks from order for delivery of any item clearly stated at checkout as ‘Pre-Order’. We will always dispatch your purchase as soon as it arrives with us.
Should it be looking likely that delivery will run over the 2 week period, which is normally a situation out of our hands, you will be updated by a member of the SOTR team with an accurate delivery date.
Please be assured that we always do our upmost to deliver the very best service possible. Please email hello@southoftheriver.co.uk should you require more information.
UK Returns
We are delighted to offer complimentary returns in the UK (excluding all sale and seconds items where there is a £2.50 returns fee). Our returns process is operated through Royal Mail.
Please return the items in perfect saleable condition, in their original packaging, with the Returns form (included in your delivery) as proof of purchase.
If you have misplaced the returns slip from your package, you can generate a new one from your emailed order confirmation.
If you wish to return your online purchase for a full refund* within 14 days of our receiving the item(s), please:
How to Return/Exchange
1. Fill in the returns form, that was included in your parcel and specify with a tick if you want an exchange or refund.
2. For exchanges write the replacement item’s size, colour and name. If available we will send it our free of charge.
3. Download your Tracked Returns Label Here, follow the instructions given. Please remember to ask for a receipt for your records. Recommending a Safari Browser for this process to make it easier.
4. Take your package to a post office - find your nearest here
5. Returns can take to 2-3 working days to be delivered to us. We will then process your return within 10 - 14 days of receipt. You will receive an email confirming the return.
Please Note:
- Please note all full price purchases must be returned within 14 days. Any purchases returned outside of these time periods will be considered for a credit note or exchange.
- You can return in store for a refund, exchange or gift card.
- All faulty goods will be refunded plus any shipping costs incurred.
- Delivery costs will not be refunded on non faulty items.
- If you decide to use your own service, the cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service. Send the items within 14 days of receipt to: South of the River - Unit 9 Sevenoaks Business Centre, Cramptons Road, Sevenoaks, TN14 5DQ
Rest of the World Returns
For orders outside of the UK it is the customer's responsibility to pay the return postage including all tax and duties that are applicable. We recommend that you gain proof of postage for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.
International customers must clearly mark their return packages “British Return Goods” with a domestic value of £0.00, as your returned items are not applicable to Duty once they reach the UK. Please ensure you mark your parcel with £0.00, otherwise South of the River will be charged custom duty, VAT and a clearance fee on your returned order. This fee will be deducted from your refund amount.
Returned postage charges will only be refunded if the item is damaged or faulty
- All faulty goods will be refunded plus any shipping costs incurred.General Exclusions to our Returns Policy
*Items excluded from this policy are any special orders (personalised items); hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged.
*Second's Sale -
Any item from this section is already at fault, and therefore is sold as seen. The fault will be identified in the description.
Please note if the item is not suitable please contact us asap - an email to hello@southoftheriver.co.uk.
This does not affect your statutory rights.
______________________________________________
Exchanges
- You can exchange with the returns form included in your parcel, indicate the size and/or colour you require. Send it back to us using the label included and we will try to fulfil the request; if we do have it we will send it out to you free of charge. If not we will refund you.
_____________________________________________________________________
Refunds
- Your refund will be returned to the original payment method used, this can take up 5 - 10 working days.
Always happy to help!
Any queries or concerns please email us at : hello@southoftheriver.co.uk
Flat Chain Bracelet | Gold
Regular price £15.00- Gorgeous flat chain bracelet
- Fab to layer with other bracelets!
Size
Length 7"
Composition
Stainless steel
UK Delivery Information
All SOTR products are stocked in the UK, order processing usually takes 3-5 working days, however sometimes circumstances may arise where there is an increased demand for certain products in-line with promotions running at the time or seasonal times which may mean it takes an extra day to dispatch. Any Pre - Order items will be dispatched as soon as we receive the items. This usually is a two week lead time from the date of your order.
UK Standard Delivery – £3.99 (Free over £75 UK orders)
Our standard delivery option aims to arrive with you in 3-5 working days once dispatched.
UK Express Delivery - £5.99
Our priority handling express delivery option aims to arrive with you in 1-2 working days.
International Delivery
*** unfortunately some international deliveries are currently paused due to delays at customs & increased charges ***
Europe & Rest of the World
- specific countries only -
Europe Zone 1 - €15.00 - tracked & signed via Royal Mail
- 150 euro limit on orders -
Countries included - Ireland, Germany, France, Belgium, Netherlands, Luxembourg, Italy.
Europe Zone 2 - £35.00 - tracked & signed - Via DHL Express
Countries included -
Andorra, Bulgaria, Cyprus, Denmark, Finland, Gibraltar, Greece, Hungary, Iceland, Malta, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland
USA & Canada - £25.00 - tracked service & signed via DHL Express
Rest of World - £35.00 - tracked & signed Premium Service from DHL Express
Countries included - Australia, Singapore, South Africa, Hong Kong, New Zealand, Mexico, Israel, Japan & United Arab of Emirates
If your country is not listed please contact us for rates.
*PLEASE INPUT THE RECEIVER'S TELEPHONE NUMBER TO MEET OUR COURIER'S REQUIREMENTS, WITHOUT IT THE SHIPMENT MAYBE NOT BE ABLED TO BE SHIPPED.
Please note orders are shipped with duties and taxes payable on to your country.
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
We in some circumstances collecting VAT beforehand in European countries partaking in the IOSS scheme. If you order does not amount to over the threshold of £130 , taxes may not be charged on arrival.
For the Rest of the World we do not collect this beforehand, and cannot give you an estimate of the cost as charges vary around the world. As an international customer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Pre Order Delivery
Please allow 1-2 weeks from order for delivery of any item clearly stated at checkout as ‘Pre-Order’. We will always dispatch your purchase as soon as it arrives with us.
Should it be looking likely that delivery will run over the 2 week period, which is normally a situation out of our hands, you will be updated by a member of the SOTR team with an accurate delivery date.
Please be assured that we always do our upmost to deliver the very best service possible. Please email hello@southoftheriver.co.uk should you require more information.
UK Returns
We are delighted to offer complimentary returns in the UK (excluding all sale and seconds items where there is a £2.50 returns fee). Our returns process is operated through Royal Mail.
Please return the items in perfect saleable condition, in their original packaging, with the Returns form (included in your delivery) as proof of purchase.
If you have misplaced the returns slip from your package, you can generate a new one from your emailed order confirmation.
If you wish to return your online purchase for a full refund* within 14 days of our receiving the item(s), please:
How to Return/Exchange
1. Fill in the returns form, that was included in your parcel and specify with a tick if you want an exchange or refund.
2. For exchanges write the replacement item’s size, colour and name. If available we will send it our free of charge.
3. Download your Tracked Returns Label Here, follow the instructions given. Please remember to ask for a receipt for your records. Recommending a Safari Browser for this process to make it easier.
4. Take your package to a post office - find your nearest here
5. Returns can take to 2-3 working days to be delivered to us. We will then process your return within 10 - 14 days of receipt. You will receive an email confirming the return.
Please Note:
- Please note all full price purchases must be returned within 14 days. Any purchases returned outside of these time periods will be considered for a credit note or exchange.
- You can return in store for a refund, exchange or gift card.
- All faulty goods will be refunded plus any shipping costs incurred.
- Delivery costs will not be refunded on non faulty items.
- If you decide to use your own service, the cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service. Send the items within 14 days of receipt to: South of the River - Unit 9 Sevenoaks Business Centre, Cramptons Road, Sevenoaks, TN14 5DQ
Rest of the World Returns
For orders outside of the UK it is the customer's responsibility to pay the return postage including all tax and duties that are applicable. We recommend that you gain proof of postage for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.
International customers must clearly mark their return packages “British Return Goods” with a domestic value of £0.00, as your returned items are not applicable to Duty once they reach the UK. Please ensure you mark your parcel with £0.00, otherwise South of the River will be charged custom duty, VAT and a clearance fee on your returned order. This fee will be deducted from your refund amount.
Returned postage charges will only be refunded if the item is damaged or faulty
- All faulty goods will be refunded plus any shipping costs incurred.General Exclusions to our Returns Policy
*Items excluded from this policy are any special orders (personalised items); hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged.
*Second's Sale -
Any item from this section is already at fault, and therefore is sold as seen. The fault will be identified in the description.
Please note if the item is not suitable please contact us asap - an email to hello@southoftheriver.co.uk.
This does not affect your statutory rights.
______________________________________________
Exchanges
- You can exchange with the returns form included in your parcel, indicate the size and/or colour you require. Send it back to us using the label included and we will try to fulfil the request; if we do have it we will send it out to you free of charge. If not we will refund you.
_____________________________________________________________________
Refunds
- Your refund will be returned to the original payment method used, this can take up 5 - 10 working days.
Always happy to help!
Any queries or concerns please email us at : hello@southoftheriver.co.uk
Oval Twist Necklace | Gold
Regular price £15.00- Super cute oval twist pendant necklace
- Fab to layer
- Gift packaged in one of our luxe drawstring pouches
Size
Length 45cm + 8cm
Pendant measures 18mm x 4mm
Composition
Stainless Steel
Please note images and colours can vary from screen to screen
UK Delivery Information
All SOTR products are stocked in the UK, order processing usually takes 3-5 working days, however sometimes circumstances may arise where there is an increased demand for certain products in-line with promotions running at the time or seasonal times which may mean it takes an extra day to dispatch. Any Pre - Order items will be dispatched as soon as we receive the items. This usually is a two week lead time from the date of your order.
UK Standard Delivery – £3.99 (Free over £75 UK orders)
Our standard delivery option aims to arrive with you in 3-5 working days once dispatched.
UK Express Delivery - £5.99
Our priority handling express delivery option aims to arrive with you in 1-2 working days.
International Delivery
*** unfortunately some international deliveries are currently paused due to delays at customs & increased charges ***
Europe & Rest of the World
- specific countries only -
Europe Zone 1 - €15.00 - tracked & signed via Royal Mail
- 150 euro limit on orders -
Countries included - Ireland, Germany, France, Belgium, Netherlands, Luxembourg, Italy.
Europe Zone 2 - £35.00 - tracked & signed - Via DHL Express
Countries included -
Andorra, Bulgaria, Cyprus, Denmark, Finland, Gibraltar, Greece, Hungary, Iceland, Malta, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland
USA & Canada - £25.00 - tracked service & signed via DHL Express
Rest of World - £35.00 - tracked & signed Premium Service from DHL Express
Countries included - Australia, Singapore, South Africa, Hong Kong, New Zealand, Mexico, Israel, Japan & United Arab of Emirates
If your country is not listed please contact us for rates.
*PLEASE INPUT THE RECEIVER'S TELEPHONE NUMBER TO MEET OUR COURIER'S REQUIREMENTS, WITHOUT IT THE SHIPMENT MAYBE NOT BE ABLED TO BE SHIPPED.
Please note orders are shipped with duties and taxes payable on to your country.
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
We in some circumstances collecting VAT beforehand in European countries partaking in the IOSS scheme. If you order does not amount to over the threshold of £130 , taxes may not be charged on arrival.
For the Rest of the World we do not collect this beforehand, and cannot give you an estimate of the cost as charges vary around the world. As an international customer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Pre Order Delivery
Please allow 1-2 weeks from order for delivery of any item clearly stated at checkout as ‘Pre-Order’. We will always dispatch your purchase as soon as it arrives with us.
Should it be looking likely that delivery will run over the 2 week period, which is normally a situation out of our hands, you will be updated by a member of the SOTR team with an accurate delivery date.
Please be assured that we always do our upmost to deliver the very best service possible. Please email hello@southoftheriver.co.uk should you require more information.
UK Returns
We are delighted to offer complimentary returns in the UK (excluding all sale and seconds items where there is a £2.50 returns fee). Our returns process is operated through Royal Mail.
Please return the items in perfect saleable condition, in their original packaging, with the Returns form (included in your delivery) as proof of purchase.
If you have misplaced the returns slip from your package, you can generate a new one from your emailed order confirmation.
If you wish to return your online purchase for a full refund* within 14 days of our receiving the item(s), please:
How to Return/Exchange
1. Fill in the returns form, that was included in your parcel and specify with a tick if you want an exchange or refund.
2. For exchanges write the replacement item’s size, colour and name. If available we will send it our free of charge.
3. Download your Tracked Returns Label Here, follow the instructions given. Please remember to ask for a receipt for your records. Recommending a Safari Browser for this process to make it easier.
4. Take your package to a post office - find your nearest here
5. Returns can take to 2-3 working days to be delivered to us. We will then process your return within 10 - 14 days of receipt. You will receive an email confirming the return.
Please Note:
- Please note all full price purchases must be returned within 14 days. Any purchases returned outside of these time periods will be considered for a credit note or exchange.
- You can return in store for a refund, exchange or gift card.
- All faulty goods will be refunded plus any shipping costs incurred.
- Delivery costs will not be refunded on non faulty items.
- If you decide to use your own service, the cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service. Send the items within 14 days of receipt to: South of the River - Unit 9 Sevenoaks Business Centre, Cramptons Road, Sevenoaks, TN14 5DQ
Rest of the World Returns
For orders outside of the UK it is the customer's responsibility to pay the return postage including all tax and duties that are applicable. We recommend that you gain proof of postage for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.
International customers must clearly mark their return packages “British Return Goods” with a domestic value of £0.00, as your returned items are not applicable to Duty once they reach the UK. Please ensure you mark your parcel with £0.00, otherwise South of the River will be charged custom duty, VAT and a clearance fee on your returned order. This fee will be deducted from your refund amount.
Returned postage charges will only be refunded if the item is damaged or faulty
- All faulty goods will be refunded plus any shipping costs incurred.General Exclusions to our Returns Policy
*Items excluded from this policy are any special orders (personalised items); hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged.
*Second's Sale -
Any item from this section is already at fault, and therefore is sold as seen. The fault will be identified in the description.
Please note if the item is not suitable please contact us asap - an email to hello@southoftheriver.co.uk.
This does not affect your statutory rights.
______________________________________________
Exchanges
- You can exchange with the returns form included in your parcel, indicate the size and/or colour you require. Send it back to us using the label included and we will try to fulfil the request; if we do have it we will send it out to you free of charge. If not we will refund you.
_____________________________________________________________________
Refunds
- Your refund will be returned to the original payment method used, this can take up 5 - 10 working days.
Always happy to help!
Any queries or concerns please email us at : hello@southoftheriver.co.uk
Oval Hoops | Gold
Regular price £15.00- Gorgeous oval stainless steel gold hoops
- Classic hinged fastening
- Material: Stainless Steel
- Measurements: 23mm x 12mm
- Gift packaged in one of our gold embossed gift pouches
Please note earrings are non-returnable for hygiene purposes xx
UK Delivery Information
All SOTR products are stocked in the UK, order processing usually takes 3-5 working days, however sometimes circumstances may arise where there is an increased demand for certain products in-line with promotions running at the time or seasonal times which may mean it takes an extra day to dispatch. Any Pre - Order items will be dispatched as soon as we receive the items. This usually is a two week lead time from the date of your order.
UK Standard Delivery – £3.99 (Free over £75 UK orders)
Our standard delivery option aims to arrive with you in 3-5 working days once dispatched.
UK Express Delivery - £5.99
Our priority handling express delivery option aims to arrive with you in 1-2 working days.
International Delivery
*** unfortunately some international deliveries are currently paused due to delays at customs & increased charges ***
Europe & Rest of the World
- specific countries only -
Europe Zone 1 - €15.00 - tracked & signed via Royal Mail
- 150 euro limit on orders -
Countries included - Ireland, Germany, France, Belgium, Netherlands, Luxembourg, Italy.
Europe Zone 2 - £35.00 - tracked & signed - Via DHL Express
Countries included -
Andorra, Bulgaria, Cyprus, Denmark, Finland, Gibraltar, Greece, Hungary, Iceland, Malta, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland
USA & Canada - £25.00 - tracked service & signed via DHL Express
Rest of World - £35.00 - tracked & signed Premium Service from DHL Express
Countries included - Australia, Singapore, South Africa, Hong Kong, New Zealand, Mexico, Israel, Japan & United Arab of Emirates
If your country is not listed please contact us for rates.
*PLEASE INPUT THE RECEIVER'S TELEPHONE NUMBER TO MEET OUR COURIER'S REQUIREMENTS, WITHOUT IT THE SHIPMENT MAYBE NOT BE ABLED TO BE SHIPPED.
Please note orders are shipped with duties and taxes payable on to your country.
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
We in some circumstances collecting VAT beforehand in European countries partaking in the IOSS scheme. If you order does not amount to over the threshold of £130 , taxes may not be charged on arrival.
For the Rest of the World we do not collect this beforehand, and cannot give you an estimate of the cost as charges vary around the world. As an international customer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Pre Order Delivery
Please allow 1-2 weeks from order for delivery of any item clearly stated at checkout as ‘Pre-Order’. We will always dispatch your purchase as soon as it arrives with us.
Should it be looking likely that delivery will run over the 2 week period, which is normally a situation out of our hands, you will be updated by a member of the SOTR team with an accurate delivery date.
Please be assured that we always do our upmost to deliver the very best service possible. Please email hello@southoftheriver.co.uk should you require more information.
UK Returns
We are delighted to offer complimentary returns in the UK (excluding all sale and seconds items where there is a £2.50 returns fee). Our returns process is operated through Royal Mail.
Please return the items in perfect saleable condition, in their original packaging, with the Returns form (included in your delivery) as proof of purchase.
If you have misplaced the returns slip from your package, you can generate a new one from your emailed order confirmation.
If you wish to return your online purchase for a full refund* within 14 days of our receiving the item(s), please:
How to Return/Exchange
1. Fill in the returns form, that was included in your parcel and specify with a tick if you want an exchange or refund.
2. For exchanges write the replacement item’s size, colour and name. If available we will send it our free of charge.
3. Download your Tracked Returns Label Here, follow the instructions given. Please remember to ask for a receipt for your records. Recommending a Safari Browser for this process to make it easier.
4. Take your package to a post office - find your nearest here
5. Returns can take to 2-3 working days to be delivered to us. We will then process your return within 10 - 14 days of receipt. You will receive an email confirming the return.
Please Note:
- Please note all full price purchases must be returned within 14 days. Any purchases returned outside of these time periods will be considered for a credit note or exchange.
- You can return in store for a refund, exchange or gift card.
- All faulty goods will be refunded plus any shipping costs incurred.
- Delivery costs will not be refunded on non faulty items.
- If you decide to use your own service, the cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service. Send the items within 14 days of receipt to: South of the River - Unit 9 Sevenoaks Business Centre, Cramptons Road, Sevenoaks, TN14 5DQ
Rest of the World Returns
For orders outside of the UK it is the customer's responsibility to pay the return postage including all tax and duties that are applicable. We recommend that you gain proof of postage for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.
International customers must clearly mark their return packages “British Return Goods” with a domestic value of £0.00, as your returned items are not applicable to Duty once they reach the UK. Please ensure you mark your parcel with £0.00, otherwise South of the River will be charged custom duty, VAT and a clearance fee on your returned order. This fee will be deducted from your refund amount.
Returned postage charges will only be refunded if the item is damaged or faulty
- All faulty goods will be refunded plus any shipping costs incurred.General Exclusions to our Returns Policy
*Items excluded from this policy are any special orders (personalised items); hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged.
*Second's Sale -
Any item from this section is already at fault, and therefore is sold as seen. The fault will be identified in the description.
Please note if the item is not suitable please contact us asap - an email to hello@southoftheriver.co.uk.
This does not affect your statutory rights.
______________________________________________
Exchanges
- You can exchange with the returns form included in your parcel, indicate the size and/or colour you require. Send it back to us using the label included and we will try to fulfil the request; if we do have it we will send it out to you free of charge. If not we will refund you.
_____________________________________________________________________
Refunds
- Your refund will be returned to the original payment method used, this can take up 5 - 10 working days.
Always happy to help!
Any queries or concerns please email us at : hello@southoftheriver.co.uk
925 Silver Earrings | Tiny Lightening Bolt Hoops
Regular price £15.00Silver jewellery is one of the most classic items you can possess, give and buy. Never dates and is a perfect keepsake present to gift.
These are more like sleepers - mini hoops with a little lightening bolt hanging for them.
Slide in fastening. Super cute!
Measurements : hoop size : 1cm | only size: 7mm.
Packaging: boxed
Composition: 925 Sterling Silver
Please note earrings are non-returnable for hygiene purposes xx
UK Delivery Information
All SOTR products are stocked in the UK, order processing usually takes 3-5 working days, however sometimes circumstances may arise where there is an increased demand for certain products in-line with promotions running at the time or seasonal times which may mean it takes an extra day to dispatch. Any Pre - Order items will be dispatched as soon as we receive the items. This usually is a two week lead time from the date of your order.
UK Standard Delivery – £3.99 (Free over £75 UK orders)
Our standard delivery option aims to arrive with you in 3-5 working days once dispatched.
UK Express Delivery - £5.99
Our priority handling express delivery option aims to arrive with you in 1-2 working days.
International Delivery
*** unfortunately some international deliveries are currently paused due to delays at customs & increased charges ***
Europe & Rest of the World
- specific countries only -
Europe Zone 1 - €15.00 - tracked & signed via Royal Mail
- 150 euro limit on orders -
Countries included - Ireland, Germany, France, Belgium, Netherlands, Luxembourg, Italy.
Europe Zone 2 - £35.00 - tracked & signed - Via DHL Express
Countries included -
Andorra, Bulgaria, Cyprus, Denmark, Finland, Gibraltar, Greece, Hungary, Iceland, Malta, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland
USA & Canada - £25.00 - tracked service & signed via DHL Express
Rest of World - £35.00 - tracked & signed Premium Service from DHL Express
Countries included - Australia, Singapore, South Africa, Hong Kong, New Zealand, Mexico, Israel, Japan & United Arab of Emirates
If your country is not listed please contact us for rates.
*PLEASE INPUT THE RECEIVER'S TELEPHONE NUMBER TO MEET OUR COURIER'S REQUIREMENTS, WITHOUT IT THE SHIPMENT MAYBE NOT BE ABLED TO BE SHIPPED.
Please note orders are shipped with duties and taxes payable on to your country.
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
We in some circumstances collecting VAT beforehand in European countries partaking in the IOSS scheme. If you order does not amount to over the threshold of £130 , taxes may not be charged on arrival.
For the Rest of the World we do not collect this beforehand, and cannot give you an estimate of the cost as charges vary around the world. As an international customer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Pre Order Delivery
Please allow 1-2 weeks from order for delivery of any item clearly stated at checkout as ‘Pre-Order’. We will always dispatch your purchase as soon as it arrives with us.
Should it be looking likely that delivery will run over the 2 week period, which is normally a situation out of our hands, you will be updated by a member of the SOTR team with an accurate delivery date.
Please be assured that we always do our upmost to deliver the very best service possible. Please email hello@southoftheriver.co.uk should you require more information.
UK Returns
We are delighted to offer complimentary returns in the UK (excluding all sale and seconds items where there is a £2.50 returns fee). Our returns process is operated through Royal Mail.
Please return the items in perfect saleable condition, in their original packaging, with the Returns form (included in your delivery) as proof of purchase.
If you have misplaced the returns slip from your package, you can generate a new one from your emailed order confirmation.
If you wish to return your online purchase for a full refund* within 14 days of our receiving the item(s), please:
How to Return/Exchange
1. Fill in the returns form, that was included in your parcel and specify with a tick if you want an exchange or refund.
2. For exchanges write the replacement item’s size, colour and name. If available we will send it our free of charge.
3. Download your Tracked Returns Label Here, follow the instructions given. Please remember to ask for a receipt for your records. Recommending a Safari Browser for this process to make it easier.
4. Take your package to a post office - find your nearest here
5. Returns can take to 2-3 working days to be delivered to us. We will then process your return within 10 - 14 days of receipt. You will receive an email confirming the return.
Please Note:
- Please note all full price purchases must be returned within 14 days. Any purchases returned outside of these time periods will be considered for a credit note or exchange.
- You can return in store for a refund, exchange or gift card.
- All faulty goods will be refunded plus any shipping costs incurred.
- Delivery costs will not be refunded on non faulty items.
- If you decide to use your own service, the cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service. Send the items within 14 days of receipt to: South of the River - Unit 9 Sevenoaks Business Centre, Cramptons Road, Sevenoaks, TN14 5DQ
Rest of the World Returns
For orders outside of the UK it is the customer's responsibility to pay the return postage including all tax and duties that are applicable. We recommend that you gain proof of postage for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.
International customers must clearly mark their return packages “British Return Goods” with a domestic value of £0.00, as your returned items are not applicable to Duty once they reach the UK. Please ensure you mark your parcel with £0.00, otherwise South of the River will be charged custom duty, VAT and a clearance fee on your returned order. This fee will be deducted from your refund amount.
Returned postage charges will only be refunded if the item is damaged or faulty
- All faulty goods will be refunded plus any shipping costs incurred.General Exclusions to our Returns Policy
*Items excluded from this policy are any special orders (personalised items); hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged.
*Second's Sale -
Any item from this section is already at fault, and therefore is sold as seen. The fault will be identified in the description.
Please note if the item is not suitable please contact us asap - an email to hello@southoftheriver.co.uk.
This does not affect your statutory rights.
______________________________________________
Exchanges
- You can exchange with the returns form included in your parcel, indicate the size and/or colour you require. Send it back to us using the label included and we will try to fulfil the request; if we do have it we will send it out to you free of charge. If not we will refund you.
_____________________________________________________________________
Refunds
- Your refund will be returned to the original payment method used, this can take up 5 - 10 working days.
Always happy to help!
Any queries or concerns please email us at : hello@southoftheriver.co.uk
Bow Gloves | Colours to choose!
Regular price £15.00- Faux leather winter gloves
- Gorgeous bow detail
- Super soft
Composition
65% Polyester 30% PU 5% Spandex
Care
Delicate wash | Do not tumble dry | Do not iron | Do not dry clean
UK Delivery Information
All SOTR products are stocked in the UK, order processing usually takes 3-5 working days, however sometimes circumstances may arise where there is an increased demand for certain products in-line with promotions running at the time or seasonal times which may mean it takes an extra day to dispatch. Any Pre - Order items will be dispatched as soon as we receive the items. This usually is a two week lead time from the date of your order.
UK Standard Delivery – £3.99 (Free over £75 UK orders)
Our standard delivery option aims to arrive with you in 3-5 working days once dispatched.
UK Express Delivery - £5.99
Our priority handling express delivery option aims to arrive with you in 1-2 working days.
International Delivery
*** unfortunately some international deliveries are currently paused due to delays at customs & increased charges ***
Europe & Rest of the World
- specific countries only -
Europe Zone 1 - €15.00 - tracked & signed via Royal Mail
- 150 euro limit on orders -
Countries included - Ireland, Germany, France, Belgium, Netherlands, Luxembourg, Italy.
Europe Zone 2 - £35.00 - tracked & signed - Via DHL Express
Countries included -
Andorra, Bulgaria, Cyprus, Denmark, Finland, Gibraltar, Greece, Hungary, Iceland, Malta, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland
USA & Canada - £25.00 - tracked service & signed via DHL Express
Rest of World - £35.00 - tracked & signed Premium Service from DHL Express
Countries included - Australia, Singapore, South Africa, Hong Kong, New Zealand, Mexico, Israel, Japan & United Arab of Emirates
If your country is not listed please contact us for rates.
*PLEASE INPUT THE RECEIVER'S TELEPHONE NUMBER TO MEET OUR COURIER'S REQUIREMENTS, WITHOUT IT THE SHIPMENT MAYBE NOT BE ABLED TO BE SHIPPED.
Please note orders are shipped with duties and taxes payable on to your country.
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
We in some circumstances collecting VAT beforehand in European countries partaking in the IOSS scheme. If you order does not amount to over the threshold of £130 , taxes may not be charged on arrival.
For the Rest of the World we do not collect this beforehand, and cannot give you an estimate of the cost as charges vary around the world. As an international customer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Pre Order Delivery
Please allow 1-2 weeks from order for delivery of any item clearly stated at checkout as ‘Pre-Order’. We will always dispatch your purchase as soon as it arrives with us.
Should it be looking likely that delivery will run over the 2 week period, which is normally a situation out of our hands, you will be updated by a member of the SOTR team with an accurate delivery date.
Please be assured that we always do our upmost to deliver the very best service possible. Please email hello@southoftheriver.co.uk should you require more information.
UK Returns
We are delighted to offer complimentary returns in the UK (excluding all sale and seconds items where there is a £2.50 returns fee). Our returns process is operated through Royal Mail.
Please return the items in perfect saleable condition, in their original packaging, with the Returns form (included in your delivery) as proof of purchase.
If you have misplaced the returns slip from your package, you can generate a new one from your emailed order confirmation.
If you wish to return your online purchase for a full refund* within 14 days of our receiving the item(s), please:
How to Return/Exchange
1. Fill in the returns form, that was included in your parcel and specify with a tick if you want an exchange or refund.
2. For exchanges write the replacement item’s size, colour and name. If available we will send it our free of charge.
3. Download your Tracked Returns Label Here, follow the instructions given. Please remember to ask for a receipt for your records. Recommending a Safari Browser for this process to make it easier.
4. Take your package to a post office - find your nearest here
5. Returns can take to 2-3 working days to be delivered to us. We will then process your return within 10 - 14 days of receipt. You will receive an email confirming the return.
Please Note:
- Please note all full price purchases must be returned within 14 days. Any purchases returned outside of these time periods will be considered for a credit note or exchange.
- You can return in store for a refund, exchange or gift card.
- All faulty goods will be refunded plus any shipping costs incurred.
- Delivery costs will not be refunded on non faulty items.
- If you decide to use your own service, the cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service. Send the items within 14 days of receipt to: South of the River - Unit 9 Sevenoaks Business Centre, Cramptons Road, Sevenoaks, TN14 5DQ
Rest of the World Returns
For orders outside of the UK it is the customer's responsibility to pay the return postage including all tax and duties that are applicable. We recommend that you gain proof of postage for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.
International customers must clearly mark their return packages “British Return Goods” with a domestic value of £0.00, as your returned items are not applicable to Duty once they reach the UK. Please ensure you mark your parcel with £0.00, otherwise South of the River will be charged custom duty, VAT and a clearance fee on your returned order. This fee will be deducted from your refund amount.
Returned postage charges will only be refunded if the item is damaged or faulty
- All faulty goods will be refunded plus any shipping costs incurred.General Exclusions to our Returns Policy
*Items excluded from this policy are any special orders (personalised items); hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged.
*Second's Sale -
Any item from this section is already at fault, and therefore is sold as seen. The fault will be identified in the description.
Please note if the item is not suitable please contact us asap - an email to hello@southoftheriver.co.uk.
This does not affect your statutory rights.
______________________________________________
Exchanges
- You can exchange with the returns form included in your parcel, indicate the size and/or colour you require. Send it back to us using the label included and we will try to fulfil the request; if we do have it we will send it out to you free of charge. If not we will refund you.
_____________________________________________________________________
Refunds
- Your refund will be returned to the original payment method used, this can take up 5 - 10 working days.
Always happy to help!
Any queries or concerns please email us at : hello@southoftheriver.co.uk
Cashmere Blend Chunky Knit Gloves | Colours to choose!
Regular price £15.00- Chunky knit and faux suede winter gloves
- Super soft cashmere blend
- Faux suede feel
Composition
5% Polyester 45% Viscose 20% Cashmere
Care
Delicate wash | Do not tumble dry | Do not iron | Do not dry clean
UK Delivery Information
All SOTR products are stocked in the UK, order processing usually takes 3-5 working days, however sometimes circumstances may arise where there is an increased demand for certain products in-line with promotions running at the time or seasonal times which may mean it takes an extra day to dispatch. Any Pre - Order items will be dispatched as soon as we receive the items. This usually is a two week lead time from the date of your order.
UK Standard Delivery – £3.99 (Free over £75 UK orders)
Our standard delivery option aims to arrive with you in 3-5 working days once dispatched.
UK Express Delivery - £5.99
Our priority handling express delivery option aims to arrive with you in 1-2 working days.
International Delivery
*** unfortunately some international deliveries are currently paused due to delays at customs & increased charges ***
Europe & Rest of the World
- specific countries only -
Europe Zone 1 - €15.00 - tracked & signed via Royal Mail
- 150 euro limit on orders -
Countries included - Ireland, Germany, France, Belgium, Netherlands, Luxembourg, Italy.
Europe Zone 2 - £35.00 - tracked & signed - Via DHL Express
Countries included -
Andorra, Bulgaria, Cyprus, Denmark, Finland, Gibraltar, Greece, Hungary, Iceland, Malta, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland
USA & Canada - £25.00 - tracked service & signed via DHL Express
Rest of World - £35.00 - tracked & signed Premium Service from DHL Express
Countries included - Australia, Singapore, South Africa, Hong Kong, New Zealand, Mexico, Israel, Japan & United Arab of Emirates
If your country is not listed please contact us for rates.
*PLEASE INPUT THE RECEIVER'S TELEPHONE NUMBER TO MEET OUR COURIER'S REQUIREMENTS, WITHOUT IT THE SHIPMENT MAYBE NOT BE ABLED TO BE SHIPPED.
Please note orders are shipped with duties and taxes payable on to your country.
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
We in some circumstances collecting VAT beforehand in European countries partaking in the IOSS scheme. If you order does not amount to over the threshold of £130 , taxes may not be charged on arrival.
For the Rest of the World we do not collect this beforehand, and cannot give you an estimate of the cost as charges vary around the world. As an international customer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Pre Order Delivery
Please allow 1-2 weeks from order for delivery of any item clearly stated at checkout as ‘Pre-Order’. We will always dispatch your purchase as soon as it arrives with us.
Should it be looking likely that delivery will run over the 2 week period, which is normally a situation out of our hands, you will be updated by a member of the SOTR team with an accurate delivery date.
Please be assured that we always do our upmost to deliver the very best service possible. Please email hello@southoftheriver.co.uk should you require more information.
UK Returns
We are delighted to offer complimentary returns in the UK (excluding all sale and seconds items where there is a £2.50 returns fee). Our returns process is operated through Royal Mail.
Please return the items in perfect saleable condition, in their original packaging, with the Returns form (included in your delivery) as proof of purchase.
If you have misplaced the returns slip from your package, you can generate a new one from your emailed order confirmation.
If you wish to return your online purchase for a full refund* within 14 days of our receiving the item(s), please:
How to Return/Exchange
1. Fill in the returns form, that was included in your parcel and specify with a tick if you want an exchange or refund.
2. For exchanges write the replacement item’s size, colour and name. If available we will send it our free of charge.
3. Download your Tracked Returns Label Here, follow the instructions given. Please remember to ask for a receipt for your records. Recommending a Safari Browser for this process to make it easier.
4. Take your package to a post office - find your nearest here
5. Returns can take to 2-3 working days to be delivered to us. We will then process your return within 10 - 14 days of receipt. You will receive an email confirming the return.
Please Note:
- Please note all full price purchases must be returned within 14 days. Any purchases returned outside of these time periods will be considered for a credit note or exchange.
- You can return in store for a refund, exchange or gift card.
- All faulty goods will be refunded plus any shipping costs incurred.
- Delivery costs will not be refunded on non faulty items.
- If you decide to use your own service, the cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service. Send the items within 14 days of receipt to: South of the River - Unit 9 Sevenoaks Business Centre, Cramptons Road, Sevenoaks, TN14 5DQ
Rest of the World Returns
For orders outside of the UK it is the customer's responsibility to pay the return postage including all tax and duties that are applicable. We recommend that you gain proof of postage for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.
International customers must clearly mark their return packages “British Return Goods” with a domestic value of £0.00, as your returned items are not applicable to Duty once they reach the UK. Please ensure you mark your parcel with £0.00, otherwise South of the River will be charged custom duty, VAT and a clearance fee on your returned order. This fee will be deducted from your refund amount.
Returned postage charges will only be refunded if the item is damaged or faulty
- All faulty goods will be refunded plus any shipping costs incurred.General Exclusions to our Returns Policy
*Items excluded from this policy are any special orders (personalised items); hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged.
*Second's Sale -
Any item from this section is already at fault, and therefore is sold as seen. The fault will be identified in the description.
Please note if the item is not suitable please contact us asap - an email to hello@southoftheriver.co.uk.
This does not affect your statutory rights.
______________________________________________
Exchanges
- You can exchange with the returns form included in your parcel, indicate the size and/or colour you require. Send it back to us using the label included and we will try to fulfil the request; if we do have it we will send it out to you free of charge. If not we will refund you.
_____________________________________________________________________
Refunds
- Your refund will be returned to the original payment method used, this can take up 5 - 10 working days.
Always happy to help!
Any queries or concerns please email us at : hello@southoftheriver.co.uk
Faux Fur Trim Gloves | Black
Regular price £15.00- Faux fur trim
- Soft suedette gloves
- Super soft
Composition
50% Viscose 50% Cotton
Care
Delicate wash | Do not tumble dry | Do not iron | Do not dry clean
UK Delivery Information
All SOTR products are stocked in the UK, order processing usually takes 3-5 working days, however sometimes circumstances may arise where there is an increased demand for certain products in-line with promotions running at the time or seasonal times which may mean it takes an extra day to dispatch. Any Pre - Order items will be dispatched as soon as we receive the items. This usually is a two week lead time from the date of your order.
UK Standard Delivery – £3.99 (Free over £75 UK orders)
Our standard delivery option aims to arrive with you in 3-5 working days once dispatched.
UK Express Delivery - £5.99
Our priority handling express delivery option aims to arrive with you in 1-2 working days.
International Delivery
*** unfortunately some international deliveries are currently paused due to delays at customs & increased charges ***
Europe & Rest of the World
- specific countries only -
Europe Zone 1 - €15.00 - tracked & signed via Royal Mail
- 150 euro limit on orders -
Countries included - Ireland, Germany, France, Belgium, Netherlands, Luxembourg, Italy.
Europe Zone 2 - £35.00 - tracked & signed - Via DHL Express
Countries included -
Andorra, Bulgaria, Cyprus, Denmark, Finland, Gibraltar, Greece, Hungary, Iceland, Malta, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland
USA & Canada - £25.00 - tracked service & signed via DHL Express
Rest of World - £35.00 - tracked & signed Premium Service from DHL Express
Countries included - Australia, Singapore, South Africa, Hong Kong, New Zealand, Mexico, Israel, Japan & United Arab of Emirates
If your country is not listed please contact us for rates.
*PLEASE INPUT THE RECEIVER'S TELEPHONE NUMBER TO MEET OUR COURIER'S REQUIREMENTS, WITHOUT IT THE SHIPMENT MAYBE NOT BE ABLED TO BE SHIPPED.
Please note orders are shipped with duties and taxes payable on to your country.
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
We in some circumstances collecting VAT beforehand in European countries partaking in the IOSS scheme. If you order does not amount to over the threshold of £130 , taxes may not be charged on arrival.
For the Rest of the World we do not collect this beforehand, and cannot give you an estimate of the cost as charges vary around the world. As an international customer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Pre Order Delivery
Please allow 1-2 weeks from order for delivery of any item clearly stated at checkout as ‘Pre-Order’. We will always dispatch your purchase as soon as it arrives with us.
Should it be looking likely that delivery will run over the 2 week period, which is normally a situation out of our hands, you will be updated by a member of the SOTR team with an accurate delivery date.
Please be assured that we always do our upmost to deliver the very best service possible. Please email hello@southoftheriver.co.uk should you require more information.
UK Returns
We are delighted to offer complimentary returns in the UK (excluding all sale and seconds items where there is a £2.50 returns fee). Our returns process is operated through Royal Mail.
Please return the items in perfect saleable condition, in their original packaging, with the Returns form (included in your delivery) as proof of purchase.
If you have misplaced the returns slip from your package, you can generate a new one from your emailed order confirmation.
If you wish to return your online purchase for a full refund* within 14 days of our receiving the item(s), please:
How to Return/Exchange
1. Fill in the returns form, that was included in your parcel and specify with a tick if you want an exchange or refund.
2. For exchanges write the replacement item’s size, colour and name. If available we will send it our free of charge.
3. Download your Tracked Returns Label Here, follow the instructions given. Please remember to ask for a receipt for your records. Recommending a Safari Browser for this process to make it easier.
4. Take your package to a post office - find your nearest here
5. Returns can take to 2-3 working days to be delivered to us. We will then process your return within 10 - 14 days of receipt. You will receive an email confirming the return.
Please Note:
- Please note all full price purchases must be returned within 14 days. Any purchases returned outside of these time periods will be considered for a credit note or exchange.
- You can return in store for a refund, exchange or gift card.
- All faulty goods will be refunded plus any shipping costs incurred.
- Delivery costs will not be refunded on non faulty items.
- If you decide to use your own service, the cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service. Send the items within 14 days of receipt to: South of the River - Unit 9 Sevenoaks Business Centre, Cramptons Road, Sevenoaks, TN14 5DQ
Rest of the World Returns
For orders outside of the UK it is the customer's responsibility to pay the return postage including all tax and duties that are applicable. We recommend that you gain proof of postage for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.
International customers must clearly mark their return packages “British Return Goods” with a domestic value of £0.00, as your returned items are not applicable to Duty once they reach the UK. Please ensure you mark your parcel with £0.00, otherwise South of the River will be charged custom duty, VAT and a clearance fee on your returned order. This fee will be deducted from your refund amount.
Returned postage charges will only be refunded if the item is damaged or faulty
- All faulty goods will be refunded plus any shipping costs incurred.General Exclusions to our Returns Policy
*Items excluded from this policy are any special orders (personalised items); hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged.
*Second's Sale -
Any item from this section is already at fault, and therefore is sold as seen. The fault will be identified in the description.
Please note if the item is not suitable please contact us asap - an email to hello@southoftheriver.co.uk.
This does not affect your statutory rights.
______________________________________________
Exchanges
- You can exchange with the returns form included in your parcel, indicate the size and/or colour you require. Send it back to us using the label included and we will try to fulfil the request; if we do have it we will send it out to you free of charge. If not we will refund you.
_____________________________________________________________________
Refunds
- Your refund will be returned to the original payment method used, this can take up 5 - 10 working days.
Always happy to help!
Any queries or concerns please email us at : hello@southoftheriver.co.uk
Faux Suede Gloves | Colours to choose!
Regular price £15.00- Faux suede winter gloves
- Gorgeous seam detail
- Super soft
Composition
95% Polyester 5% Spandex
Care
Delicate wash | Do not tumble dry | Do not iron | Do not dry clean
UK Delivery Information
All SOTR products are stocked in the UK, order processing usually takes 3-5 working days, however sometimes circumstances may arise where there is an increased demand for certain products in-line with promotions running at the time or seasonal times which may mean it takes an extra day to dispatch. Any Pre - Order items will be dispatched as soon as we receive the items. This usually is a two week lead time from the date of your order.
UK Standard Delivery – £3.99 (Free over £75 UK orders)
Our standard delivery option aims to arrive with you in 3-5 working days once dispatched.
UK Express Delivery - £5.99
Our priority handling express delivery option aims to arrive with you in 1-2 working days.
International Delivery
*** unfortunately some international deliveries are currently paused due to delays at customs & increased charges ***
Europe & Rest of the World
- specific countries only -
Europe Zone 1 - €15.00 - tracked & signed via Royal Mail
- 150 euro limit on orders -
Countries included - Ireland, Germany, France, Belgium, Netherlands, Luxembourg, Italy.
Europe Zone 2 - £35.00 - tracked & signed - Via DHL Express
Countries included -
Andorra, Bulgaria, Cyprus, Denmark, Finland, Gibraltar, Greece, Hungary, Iceland, Malta, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland
USA & Canada - £25.00 - tracked service & signed via DHL Express
Rest of World - £35.00 - tracked & signed Premium Service from DHL Express
Countries included - Australia, Singapore, South Africa, Hong Kong, New Zealand, Mexico, Israel, Japan & United Arab of Emirates
If your country is not listed please contact us for rates.
*PLEASE INPUT THE RECEIVER'S TELEPHONE NUMBER TO MEET OUR COURIER'S REQUIREMENTS, WITHOUT IT THE SHIPMENT MAYBE NOT BE ABLED TO BE SHIPPED.
Please note orders are shipped with duties and taxes payable on to your country.
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
We in some circumstances collecting VAT beforehand in European countries partaking in the IOSS scheme. If you order does not amount to over the threshold of £130 , taxes may not be charged on arrival.
For the Rest of the World we do not collect this beforehand, and cannot give you an estimate of the cost as charges vary around the world. As an international customer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Pre Order Delivery
Please allow 1-2 weeks from order for delivery of any item clearly stated at checkout as ‘Pre-Order’. We will always dispatch your purchase as soon as it arrives with us.
Should it be looking likely that delivery will run over the 2 week period, which is normally a situation out of our hands, you will be updated by a member of the SOTR team with an accurate delivery date.
Please be assured that we always do our upmost to deliver the very best service possible. Please email hello@southoftheriver.co.uk should you require more information.
UK Returns
We are delighted to offer complimentary returns in the UK (excluding all sale and seconds items where there is a £2.50 returns fee). Our returns process is operated through Royal Mail.
Please return the items in perfect saleable condition, in their original packaging, with the Returns form (included in your delivery) as proof of purchase.
If you have misplaced the returns slip from your package, you can generate a new one from your emailed order confirmation.
If you wish to return your online purchase for a full refund* within 14 days of our receiving the item(s), please:
How to Return/Exchange
1. Fill in the returns form, that was included in your parcel and specify with a tick if you want an exchange or refund.
2. For exchanges write the replacement item’s size, colour and name. If available we will send it our free of charge.
3. Download your Tracked Returns Label Here, follow the instructions given. Please remember to ask for a receipt for your records. Recommending a Safari Browser for this process to make it easier.
4. Take your package to a post office - find your nearest here
5. Returns can take to 2-3 working days to be delivered to us. We will then process your return within 10 - 14 days of receipt. You will receive an email confirming the return.
Please Note:
- Please note all full price purchases must be returned within 14 days. Any purchases returned outside of these time periods will be considered for a credit note or exchange.
- You can return in store for a refund, exchange or gift card.
- All faulty goods will be refunded plus any shipping costs incurred.
- Delivery costs will not be refunded on non faulty items.
- If you decide to use your own service, the cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service. Send the items within 14 days of receipt to: South of the River - Unit 9 Sevenoaks Business Centre, Cramptons Road, Sevenoaks, TN14 5DQ
Rest of the World Returns
For orders outside of the UK it is the customer's responsibility to pay the return postage including all tax and duties that are applicable. We recommend that you gain proof of postage for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.
International customers must clearly mark their return packages “British Return Goods” with a domestic value of £0.00, as your returned items are not applicable to Duty once they reach the UK. Please ensure you mark your parcel with £0.00, otherwise South of the River will be charged custom duty, VAT and a clearance fee on your returned order. This fee will be deducted from your refund amount.
Returned postage charges will only be refunded if the item is damaged or faulty
- All faulty goods will be refunded plus any shipping costs incurred.General Exclusions to our Returns Policy
*Items excluded from this policy are any special orders (personalised items); hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged.
*Second's Sale -
Any item from this section is already at fault, and therefore is sold as seen. The fault will be identified in the description.
Please note if the item is not suitable please contact us asap - an email to hello@southoftheriver.co.uk.
This does not affect your statutory rights.
______________________________________________
Exchanges
- You can exchange with the returns form included in your parcel, indicate the size and/or colour you require. Send it back to us using the label included and we will try to fulfil the request; if we do have it we will send it out to you free of charge. If not we will refund you.
_____________________________________________________________________
Refunds
- Your refund will be returned to the original payment method used, this can take up 5 - 10 working days.
Always happy to help!
Any queries or concerns please email us at : hello@southoftheriver.co.uk
Plain Soft Faux Leather Glove | Colours to choose!
Regular price £15.00- Plain soft faux leather glove
- Faux fur lining
- Super soft
Composition
100% PU
Care
Delicate wash | Do not tumble dry | Do not iron | Do not dry clean
UK Delivery Information
All SOTR products are stocked in the UK, order processing usually takes 3-5 working days, however sometimes circumstances may arise where there is an increased demand for certain products in-line with promotions running at the time or seasonal times which may mean it takes an extra day to dispatch. Any Pre - Order items will be dispatched as soon as we receive the items. This usually is a two week lead time from the date of your order.
UK Standard Delivery – £3.99 (Free over £75 UK orders)
Our standard delivery option aims to arrive with you in 3-5 working days once dispatched.
UK Express Delivery - £5.99
Our priority handling express delivery option aims to arrive with you in 1-2 working days.
International Delivery
*** unfortunately some international deliveries are currently paused due to delays at customs & increased charges ***
Europe & Rest of the World
- specific countries only -
Europe Zone 1 - €15.00 - tracked & signed via Royal Mail
- 150 euro limit on orders -
Countries included - Ireland, Germany, France, Belgium, Netherlands, Luxembourg, Italy.
Europe Zone 2 - £35.00 - tracked & signed - Via DHL Express
Countries included -
Andorra, Bulgaria, Cyprus, Denmark, Finland, Gibraltar, Greece, Hungary, Iceland, Malta, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland
USA & Canada - £25.00 - tracked service & signed via DHL Express
Rest of World - £35.00 - tracked & signed Premium Service from DHL Express
Countries included - Australia, Singapore, South Africa, Hong Kong, New Zealand, Mexico, Israel, Japan & United Arab of Emirates
If your country is not listed please contact us for rates.
*PLEASE INPUT THE RECEIVER'S TELEPHONE NUMBER TO MEET OUR COURIER'S REQUIREMENTS, WITHOUT IT THE SHIPMENT MAYBE NOT BE ABLED TO BE SHIPPED.
Please note orders are shipped with duties and taxes payable on to your country.
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
We in some circumstances collecting VAT beforehand in European countries partaking in the IOSS scheme. If you order does not amount to over the threshold of £130 , taxes may not be charged on arrival.
For the Rest of the World we do not collect this beforehand, and cannot give you an estimate of the cost as charges vary around the world. As an international customer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Pre Order Delivery
Please allow 1-2 weeks from order for delivery of any item clearly stated at checkout as ‘Pre-Order’. We will always dispatch your purchase as soon as it arrives with us.
Should it be looking likely that delivery will run over the 2 week period, which is normally a situation out of our hands, you will be updated by a member of the SOTR team with an accurate delivery date.
Please be assured that we always do our upmost to deliver the very best service possible. Please email hello@southoftheriver.co.uk should you require more information.
UK Returns
We are delighted to offer complimentary returns in the UK (excluding all sale and seconds items where there is a £2.50 returns fee). Our returns process is operated through Royal Mail.
Please return the items in perfect saleable condition, in their original packaging, with the Returns form (included in your delivery) as proof of purchase.
If you have misplaced the returns slip from your package, you can generate a new one from your emailed order confirmation.
If you wish to return your online purchase for a full refund* within 14 days of our receiving the item(s), please:
How to Return/Exchange
1. Fill in the returns form, that was included in your parcel and specify with a tick if you want an exchange or refund.
2. For exchanges write the replacement item’s size, colour and name. If available we will send it our free of charge.
3. Download your Tracked Returns Label Here, follow the instructions given. Please remember to ask for a receipt for your records. Recommending a Safari Browser for this process to make it easier.
4. Take your package to a post office - find your nearest here
5. Returns can take to 2-3 working days to be delivered to us. We will then process your return within 10 - 14 days of receipt. You will receive an email confirming the return.
Please Note:
- Please note all full price purchases must be returned within 14 days. Any purchases returned outside of these time periods will be considered for a credit note or exchange.
- You can return in store for a refund, exchange or gift card.
- All faulty goods will be refunded plus any shipping costs incurred.
- Delivery costs will not be refunded on non faulty items.
- If you decide to use your own service, the cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service. Send the items within 14 days of receipt to: South of the River - Unit 9 Sevenoaks Business Centre, Cramptons Road, Sevenoaks, TN14 5DQ
Rest of the World Returns
For orders outside of the UK it is the customer's responsibility to pay the return postage including all tax and duties that are applicable. We recommend that you gain proof of postage for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.
International customers must clearly mark their return packages “British Return Goods” with a domestic value of £0.00, as your returned items are not applicable to Duty once they reach the UK. Please ensure you mark your parcel with £0.00, otherwise South of the River will be charged custom duty, VAT and a clearance fee on your returned order. This fee will be deducted from your refund amount.
Returned postage charges will only be refunded if the item is damaged or faulty
- All faulty goods will be refunded plus any shipping costs incurred.General Exclusions to our Returns Policy
*Items excluded from this policy are any special orders (personalised items); hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged.
*Second's Sale -
Any item from this section is already at fault, and therefore is sold as seen. The fault will be identified in the description.
Please note if the item is not suitable please contact us asap - an email to hello@southoftheriver.co.uk.
This does not affect your statutory rights.
______________________________________________
Exchanges
- You can exchange with the returns form included in your parcel, indicate the size and/or colour you require. Send it back to us using the label included and we will try to fulfil the request; if we do have it we will send it out to you free of charge. If not we will refund you.
_____________________________________________________________________
Refunds
- Your refund will be returned to the original payment method used, this can take up 5 - 10 working days.
Always happy to help!
Any queries or concerns please email us at : hello@southoftheriver.co.uk
925 Silver Earrings | Tiny Heart Hoops
Regular price £15.00Silver jewellery is one of the most classic items you can possess, give and buy. Never dates and is a perfect keepsake present to gift.
These are more like sleepers - mini hoops with a little heart hanging for them.
Slide in fastening. Super cute!
Please note the sizing of these hoops they are mini. Image shows the style of them it is not representative of the size.
Measurements : hoop size : 1cm | heart size: 0.5cm.
Packaging: comes in a drawstring cotton pouch and box.
Composition: 925 Sterling Silver
Please note earrings are non-returnable for hygiene purposes xx
UK Delivery Information
All SOTR products are stocked in the UK, order processing usually takes 3-5 working days, however sometimes circumstances may arise where there is an increased demand for certain products in-line with promotions running at the time or seasonal times which may mean it takes an extra day to dispatch. Any Pre - Order items will be dispatched as soon as we receive the items. This usually is a two week lead time from the date of your order.
UK Standard Delivery – £3.99 (Free over £75 UK orders)
Our standard delivery option aims to arrive with you in 3-5 working days once dispatched.
UK Express Delivery - £5.99
Our priority handling express delivery option aims to arrive with you in 1-2 working days.
International Delivery
*** unfortunately some international deliveries are currently paused due to delays at customs & increased charges ***
Europe & Rest of the World
- specific countries only -
Europe Zone 1 - €15.00 - tracked & signed via Royal Mail
- 150 euro limit on orders -
Countries included - Ireland, Germany, France, Belgium, Netherlands, Luxembourg, Italy.
Europe Zone 2 - £35.00 - tracked & signed - Via DHL Express
Countries included -
Andorra, Bulgaria, Cyprus, Denmark, Finland, Gibraltar, Greece, Hungary, Iceland, Malta, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland
USA & Canada - £25.00 - tracked service & signed via DHL Express
Rest of World - £35.00 - tracked & signed Premium Service from DHL Express
Countries included - Australia, Singapore, South Africa, Hong Kong, New Zealand, Mexico, Israel, Japan & United Arab of Emirates
If your country is not listed please contact us for rates.
*PLEASE INPUT THE RECEIVER'S TELEPHONE NUMBER TO MEET OUR COURIER'S REQUIREMENTS, WITHOUT IT THE SHIPMENT MAYBE NOT BE ABLED TO BE SHIPPED.
Please note orders are shipped with duties and taxes payable on to your country.
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
We in some circumstances collecting VAT beforehand in European countries partaking in the IOSS scheme. If you order does not amount to over the threshold of £130 , taxes may not be charged on arrival.
For the Rest of the World we do not collect this beforehand, and cannot give you an estimate of the cost as charges vary around the world. As an international customer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Pre Order Delivery
Please allow 1-2 weeks from order for delivery of any item clearly stated at checkout as ‘Pre-Order’. We will always dispatch your purchase as soon as it arrives with us.
Should it be looking likely that delivery will run over the 2 week period, which is normally a situation out of our hands, you will be updated by a member of the SOTR team with an accurate delivery date.
Please be assured that we always do our upmost to deliver the very best service possible. Please email hello@southoftheriver.co.uk should you require more information.
UK Returns
We are delighted to offer complimentary returns in the UK (excluding all sale and seconds items where there is a £2.50 returns fee). Our returns process is operated through Royal Mail.
Please return the items in perfect saleable condition, in their original packaging, with the Returns form (included in your delivery) as proof of purchase.
If you have misplaced the returns slip from your package, you can generate a new one from your emailed order confirmation.
If you wish to return your online purchase for a full refund* within 14 days of our receiving the item(s), please:
How to Return/Exchange
1. Fill in the returns form, that was included in your parcel and specify with a tick if you want an exchange or refund.
2. For exchanges write the replacement item’s size, colour and name. If available we will send it our free of charge.
3. Download your Tracked Returns Label Here, follow the instructions given. Please remember to ask for a receipt for your records. Recommending a Safari Browser for this process to make it easier.
4. Take your package to a post office - find your nearest here
5. Returns can take to 2-3 working days to be delivered to us. We will then process your return within 10 - 14 days of receipt. You will receive an email confirming the return.
Please Note:
- Please note all full price purchases must be returned within 14 days. Any purchases returned outside of these time periods will be considered for a credit note or exchange.
- You can return in store for a refund, exchange or gift card.
- All faulty goods will be refunded plus any shipping costs incurred.
- Delivery costs will not be refunded on non faulty items.
- If you decide to use your own service, the cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service. Send the items within 14 days of receipt to: South of the River - Unit 9 Sevenoaks Business Centre, Cramptons Road, Sevenoaks, TN14 5DQ
Rest of the World Returns
For orders outside of the UK it is the customer's responsibility to pay the return postage including all tax and duties that are applicable. We recommend that you gain proof of postage for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.
International customers must clearly mark their return packages “British Return Goods” with a domestic value of £0.00, as your returned items are not applicable to Duty once they reach the UK. Please ensure you mark your parcel with £0.00, otherwise South of the River will be charged custom duty, VAT and a clearance fee on your returned order. This fee will be deducted from your refund amount.
Returned postage charges will only be refunded if the item is damaged or faulty
- All faulty goods will be refunded plus any shipping costs incurred.General Exclusions to our Returns Policy
*Items excluded from this policy are any special orders (personalised items); hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged.
*Second's Sale -
Any item from this section is already at fault, and therefore is sold as seen. The fault will be identified in the description.
Please note if the item is not suitable please contact us asap - an email to hello@southoftheriver.co.uk.
This does not affect your statutory rights.
______________________________________________
Exchanges
- You can exchange with the returns form included in your parcel, indicate the size and/or colour you require. Send it back to us using the label included and we will try to fulfil the request; if we do have it we will send it out to you free of charge. If not we will refund you.
_____________________________________________________________________
Refunds
- Your refund will be returned to the original payment method used, this can take up 5 - 10 working days.
Always happy to help!
Any queries or concerns please email us at : hello@southoftheriver.co.uk
BLUME Home Candle | Black Oud
Regular price £15.00- A beautiful natural plant wax candle
- Blended with the gorgeous warm notes of Black Oud fragrance oils
- Cotton wick and paper core
- Packaged in a brown kraft box
- Burn time approx 40hr
- Vegan friendly
- 20cl
UK Delivery Information
All SOTR products are stocked in the UK, order processing usually takes 3-5 working days, however sometimes circumstances may arise where there is an increased demand for certain products in-line with promotions running at the time or seasonal times which may mean it takes an extra day to dispatch. Any Pre - Order items will be dispatched as soon as we receive the items. This usually is a two week lead time from the date of your order.
UK Standard Delivery – £3.99 (Free over £75 UK orders)
Our standard delivery option aims to arrive with you in 3-5 working days once dispatched.
UK Express Delivery - £5.99
Our priority handling express delivery option aims to arrive with you in 1-2 working days.
International Delivery
*** unfortunately some international deliveries are currently paused due to delays at customs & increased charges ***
Europe & Rest of the World
- specific countries only -
Europe Zone 1 - €15.00 - tracked & signed via Royal Mail
- 150 euro limit on orders -
Countries included - Ireland, Germany, France, Belgium, Netherlands, Luxembourg, Italy.
Europe Zone 2 - £35.00 - tracked & signed - Via DHL Express
Countries included -
Andorra, Bulgaria, Cyprus, Denmark, Finland, Gibraltar, Greece, Hungary, Iceland, Malta, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland
USA & Canada - £25.00 - tracked service & signed via DHL Express
Rest of World - £35.00 - tracked & signed Premium Service from DHL Express
Countries included - Australia, Singapore, South Africa, Hong Kong, New Zealand, Mexico, Israel, Japan & United Arab of Emirates
If your country is not listed please contact us for rates.
*PLEASE INPUT THE RECEIVER'S TELEPHONE NUMBER TO MEET OUR COURIER'S REQUIREMENTS, WITHOUT IT THE SHIPMENT MAYBE NOT BE ABLED TO BE SHIPPED.
Please note orders are shipped with duties and taxes payable on to your country.
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
We in some circumstances collecting VAT beforehand in European countries partaking in the IOSS scheme. If you order does not amount to over the threshold of £130 , taxes may not be charged on arrival.
For the Rest of the World we do not collect this beforehand, and cannot give you an estimate of the cost as charges vary around the world. As an international customer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Pre Order Delivery
Please allow 1-2 weeks from order for delivery of any item clearly stated at checkout as ‘Pre-Order’. We will always dispatch your purchase as soon as it arrives with us.
Should it be looking likely that delivery will run over the 2 week period, which is normally a situation out of our hands, you will be updated by a member of the SOTR team with an accurate delivery date.
Please be assured that we always do our upmost to deliver the very best service possible. Please email hello@southoftheriver.co.uk should you require more information.
UK Returns
We are delighted to offer complimentary returns in the UK (excluding all sale and seconds items where there is a £2.50 returns fee). Our returns process is operated through Royal Mail.
Please return the items in perfect saleable condition, in their original packaging, with the Returns form (included in your delivery) as proof of purchase.
If you have misplaced the returns slip from your package, you can generate a new one from your emailed order confirmation.
If you wish to return your online purchase for a full refund* within 14 days of our receiving the item(s), please:
How to Return/Exchange
1. Fill in the returns form, that was included in your parcel and specify with a tick if you want an exchange or refund.
2. For exchanges write the replacement item’s size, colour and name. If available we will send it our free of charge.
3. Download your Tracked Returns Label Here, follow the instructions given. Please remember to ask for a receipt for your records. Recommending a Safari Browser for this process to make it easier.
4. Take your package to a post office - find your nearest here
5. Returns can take to 2-3 working days to be delivered to us. We will then process your return within 10 - 14 days of receipt. You will receive an email confirming the return.
Please Note:
- Please note all full price purchases must be returned within 14 days. Any purchases returned outside of these time periods will be considered for a credit note or exchange.
- You can return in store for a refund, exchange or gift card.
- All faulty goods will be refunded plus any shipping costs incurred.
- Delivery costs will not be refunded on non faulty items.
- If you decide to use your own service, the cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service. Send the items within 14 days of receipt to: South of the River - Unit 9 Sevenoaks Business Centre, Cramptons Road, Sevenoaks, TN14 5DQ
Rest of the World Returns
For orders outside of the UK it is the customer's responsibility to pay the return postage including all tax and duties that are applicable. We recommend that you gain proof of postage for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.
International customers must clearly mark their return packages “British Return Goods” with a domestic value of £0.00, as your returned items are not applicable to Duty once they reach the UK. Please ensure you mark your parcel with £0.00, otherwise South of the River will be charged custom duty, VAT and a clearance fee on your returned order. This fee will be deducted from your refund amount.
Returned postage charges will only be refunded if the item is damaged or faulty
- All faulty goods will be refunded plus any shipping costs incurred.General Exclusions to our Returns Policy
*Items excluded from this policy are any special orders (personalised items); hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged.
*Second's Sale -
Any item from this section is already at fault, and therefore is sold as seen. The fault will be identified in the description.
Please note if the item is not suitable please contact us asap - an email to hello@southoftheriver.co.uk.
This does not affect your statutory rights.
______________________________________________
Exchanges
- You can exchange with the returns form included in your parcel, indicate the size and/or colour you require. Send it back to us using the label included and we will try to fulfil the request; if we do have it we will send it out to you free of charge. If not we will refund you.
_____________________________________________________________________
Refunds
- Your refund will be returned to the original payment method used, this can take up 5 - 10 working days.
Always happy to help!
Any queries or concerns please email us at : hello@southoftheriver.co.uk
BLUME Home Candle | Black Pomegranate
Regular price £15.00- A beautiful natural plant wax candle
- Blended with soft Black Pomegranate fragrance oils
- Cotton wick and paper core
- Packaged in a brown kraft box
- Burn time approx 40hr
- Vegan friendly
- 20cl
UK Delivery Information
All SOTR products are stocked in the UK, order processing usually takes 3-5 working days, however sometimes circumstances may arise where there is an increased demand for certain products in-line with promotions running at the time or seasonal times which may mean it takes an extra day to dispatch. Any Pre - Order items will be dispatched as soon as we receive the items. This usually is a two week lead time from the date of your order.
UK Standard Delivery – £3.99 (Free over £75 UK orders)
Our standard delivery option aims to arrive with you in 3-5 working days once dispatched.
UK Express Delivery - £5.99
Our priority handling express delivery option aims to arrive with you in 1-2 working days.
International Delivery
*** unfortunately some international deliveries are currently paused due to delays at customs & increased charges ***
Europe & Rest of the World
- specific countries only -
Europe Zone 1 - €15.00 - tracked & signed via Royal Mail
- 150 euro limit on orders -
Countries included - Ireland, Germany, France, Belgium, Netherlands, Luxembourg, Italy.
Europe Zone 2 - £35.00 - tracked & signed - Via DHL Express
Countries included -
Andorra, Bulgaria, Cyprus, Denmark, Finland, Gibraltar, Greece, Hungary, Iceland, Malta, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland
USA & Canada - £25.00 - tracked service & signed via DHL Express
Rest of World - £35.00 - tracked & signed Premium Service from DHL Express
Countries included - Australia, Singapore, South Africa, Hong Kong, New Zealand, Mexico, Israel, Japan & United Arab of Emirates
If your country is not listed please contact us for rates.
*PLEASE INPUT THE RECEIVER'S TELEPHONE NUMBER TO MEET OUR COURIER'S REQUIREMENTS, WITHOUT IT THE SHIPMENT MAYBE NOT BE ABLED TO BE SHIPPED.
Please note orders are shipped with duties and taxes payable on to your country.
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
We in some circumstances collecting VAT beforehand in European countries partaking in the IOSS scheme. If you order does not amount to over the threshold of £130 , taxes may not be charged on arrival.
For the Rest of the World we do not collect this beforehand, and cannot give you an estimate of the cost as charges vary around the world. As an international customer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Pre Order Delivery
Please allow 1-2 weeks from order for delivery of any item clearly stated at checkout as ‘Pre-Order’. We will always dispatch your purchase as soon as it arrives with us.
Should it be looking likely that delivery will run over the 2 week period, which is normally a situation out of our hands, you will be updated by a member of the SOTR team with an accurate delivery date.
Please be assured that we always do our upmost to deliver the very best service possible. Please email hello@southoftheriver.co.uk should you require more information.
UK Returns
We are delighted to offer complimentary returns in the UK (excluding all sale and seconds items where there is a £2.50 returns fee). Our returns process is operated through Royal Mail.
Please return the items in perfect saleable condition, in their original packaging, with the Returns form (included in your delivery) as proof of purchase.
If you have misplaced the returns slip from your package, you can generate a new one from your emailed order confirmation.
If you wish to return your online purchase for a full refund* within 14 days of our receiving the item(s), please:
How to Return/Exchange
1. Fill in the returns form, that was included in your parcel and specify with a tick if you want an exchange or refund.
2. For exchanges write the replacement item’s size, colour and name. If available we will send it our free of charge.
3. Download your Tracked Returns Label Here, follow the instructions given. Please remember to ask for a receipt for your records. Recommending a Safari Browser for this process to make it easier.
4. Take your package to a post office - find your nearest here
5. Returns can take to 2-3 working days to be delivered to us. We will then process your return within 10 - 14 days of receipt. You will receive an email confirming the return.
Please Note:
- Please note all full price purchases must be returned within 14 days. Any purchases returned outside of these time periods will be considered for a credit note or exchange.
- You can return in store for a refund, exchange or gift card.
- All faulty goods will be refunded plus any shipping costs incurred.
- Delivery costs will not be refunded on non faulty items.
- If you decide to use your own service, the cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service. Send the items within 14 days of receipt to: South of the River - Unit 9 Sevenoaks Business Centre, Cramptons Road, Sevenoaks, TN14 5DQ
Rest of the World Returns
For orders outside of the UK it is the customer's responsibility to pay the return postage including all tax and duties that are applicable. We recommend that you gain proof of postage for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.
International customers must clearly mark their return packages “British Return Goods” with a domestic value of £0.00, as your returned items are not applicable to Duty once they reach the UK. Please ensure you mark your parcel with £0.00, otherwise South of the River will be charged custom duty, VAT and a clearance fee on your returned order. This fee will be deducted from your refund amount.
Returned postage charges will only be refunded if the item is damaged or faulty
- All faulty goods will be refunded plus any shipping costs incurred.General Exclusions to our Returns Policy
*Items excluded from this policy are any special orders (personalised items); hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged.
*Second's Sale -
Any item from this section is already at fault, and therefore is sold as seen. The fault will be identified in the description.
Please note if the item is not suitable please contact us asap - an email to hello@southoftheriver.co.uk.
This does not affect your statutory rights.
______________________________________________
Exchanges
- You can exchange with the returns form included in your parcel, indicate the size and/or colour you require. Send it back to us using the label included and we will try to fulfil the request; if we do have it we will send it out to you free of charge. If not we will refund you.
_____________________________________________________________________
Refunds
- Your refund will be returned to the original payment method used, this can take up 5 - 10 working days.
Always happy to help!
Any queries or concerns please email us at : hello@southoftheriver.co.uk
BLUME Home Candle | Inspiration
Regular price £15.00- A beautiful natural plant wax candle
- Blended with the inspiring essential oils
- Cotton wick and paper core
- Packaged in a brown kraft box
- Burn time approx 40hr
- Vegan friendly
- 20cl
UK Delivery Information
All SOTR products are stocked in the UK, order processing usually takes 3-5 working days, however sometimes circumstances may arise where there is an increased demand for certain products in-line with promotions running at the time or seasonal times which may mean it takes an extra day to dispatch. Any Pre - Order items will be dispatched as soon as we receive the items. This usually is a two week lead time from the date of your order.
UK Standard Delivery – £3.99 (Free over £75 UK orders)
Our standard delivery option aims to arrive with you in 3-5 working days once dispatched.
UK Express Delivery - £5.99
Our priority handling express delivery option aims to arrive with you in 1-2 working days.
International Delivery
*** unfortunately some international deliveries are currently paused due to delays at customs & increased charges ***
Europe & Rest of the World
- specific countries only -
Europe Zone 1 - €15.00 - tracked & signed via Royal Mail
- 150 euro limit on orders -
Countries included - Ireland, Germany, France, Belgium, Netherlands, Luxembourg, Italy.
Europe Zone 2 - £35.00 - tracked & signed - Via DHL Express
Countries included -
Andorra, Bulgaria, Cyprus, Denmark, Finland, Gibraltar, Greece, Hungary, Iceland, Malta, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland
USA & Canada - £25.00 - tracked service & signed via DHL Express
Rest of World - £35.00 - tracked & signed Premium Service from DHL Express
Countries included - Australia, Singapore, South Africa, Hong Kong, New Zealand, Mexico, Israel, Japan & United Arab of Emirates
If your country is not listed please contact us for rates.
*PLEASE INPUT THE RECEIVER'S TELEPHONE NUMBER TO MEET OUR COURIER'S REQUIREMENTS, WITHOUT IT THE SHIPMENT MAYBE NOT BE ABLED TO BE SHIPPED.
Please note orders are shipped with duties and taxes payable on to your country.
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
We in some circumstances collecting VAT beforehand in European countries partaking in the IOSS scheme. If you order does not amount to over the threshold of £130 , taxes may not be charged on arrival.
For the Rest of the World we do not collect this beforehand, and cannot give you an estimate of the cost as charges vary around the world. As an international customer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Pre Order Delivery
Please allow 1-2 weeks from order for delivery of any item clearly stated at checkout as ‘Pre-Order’. We will always dispatch your purchase as soon as it arrives with us.
Should it be looking likely that delivery will run over the 2 week period, which is normally a situation out of our hands, you will be updated by a member of the SOTR team with an accurate delivery date.
Please be assured that we always do our upmost to deliver the very best service possible. Please email hello@southoftheriver.co.uk should you require more information.
UK Returns
We are delighted to offer complimentary returns in the UK (excluding all sale and seconds items where there is a £2.50 returns fee). Our returns process is operated through Royal Mail.
Please return the items in perfect saleable condition, in their original packaging, with the Returns form (included in your delivery) as proof of purchase.
If you have misplaced the returns slip from your package, you can generate a new one from your emailed order confirmation.
If you wish to return your online purchase for a full refund* within 14 days of our receiving the item(s), please:
How to Return/Exchange
1. Fill in the returns form, that was included in your parcel and specify with a tick if you want an exchange or refund.
2. For exchanges write the replacement item’s size, colour and name. If available we will send it our free of charge.
3. Download your Tracked Returns Label Here, follow the instructions given. Please remember to ask for a receipt for your records. Recommending a Safari Browser for this process to make it easier.
4. Take your package to a post office - find your nearest here
5. Returns can take to 2-3 working days to be delivered to us. We will then process your return within 10 - 14 days of receipt. You will receive an email confirming the return.
Please Note:
- Please note all full price purchases must be returned within 14 days. Any purchases returned outside of these time periods will be considered for a credit note or exchange.
- You can return in store for a refund, exchange or gift card.
- All faulty goods will be refunded plus any shipping costs incurred.
- Delivery costs will not be refunded on non faulty items.
- If you decide to use your own service, the cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service. Send the items within 14 days of receipt to: South of the River - Unit 9 Sevenoaks Business Centre, Cramptons Road, Sevenoaks, TN14 5DQ
Rest of the World Returns
For orders outside of the UK it is the customer's responsibility to pay the return postage including all tax and duties that are applicable. We recommend that you gain proof of postage for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.
International customers must clearly mark their return packages “British Return Goods” with a domestic value of £0.00, as your returned items are not applicable to Duty once they reach the UK. Please ensure you mark your parcel with £0.00, otherwise South of the River will be charged custom duty, VAT and a clearance fee on your returned order. This fee will be deducted from your refund amount.
Returned postage charges will only be refunded if the item is damaged or faulty
- All faulty goods will be refunded plus any shipping costs incurred.General Exclusions to our Returns Policy
*Items excluded from this policy are any special orders (personalised items); hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged.
*Second's Sale -
Any item from this section is already at fault, and therefore is sold as seen. The fault will be identified in the description.
Please note if the item is not suitable please contact us asap - an email to hello@southoftheriver.co.uk.
This does not affect your statutory rights.
______________________________________________
Exchanges
- You can exchange with the returns form included in your parcel, indicate the size and/or colour you require. Send it back to us using the label included and we will try to fulfil the request; if we do have it we will send it out to you free of charge. If not we will refund you.
_____________________________________________________________________
Refunds
- Your refund will be returned to the original payment method used, this can take up 5 - 10 working days.
Always happy to help!
Any queries or concerns please email us at : hello@southoftheriver.co.uk
BLUME Home Candle | Neroli
Regular price £15.00- A beautiful natural plant wax candle
- Blended with the delicate fragrance of neroli orange blossom
- Cotton wick and paper core
- Packaged in a brown kraft box
- Burn time approx 40hr
- Vegan friendly
- 20cl
UK Delivery Information
All SOTR products are stocked in the UK, order processing usually takes 3-5 working days, however sometimes circumstances may arise where there is an increased demand for certain products in-line with promotions running at the time or seasonal times which may mean it takes an extra day to dispatch. Any Pre - Order items will be dispatched as soon as we receive the items. This usually is a two week lead time from the date of your order.
UK Standard Delivery – £3.99 (Free over £75 UK orders)
Our standard delivery option aims to arrive with you in 3-5 working days once dispatched.
UK Express Delivery - £5.99
Our priority handling express delivery option aims to arrive with you in 1-2 working days.
International Delivery
*** unfortunately some international deliveries are currently paused due to delays at customs & increased charges ***
Europe & Rest of the World
- specific countries only -
Europe Zone 1 - €15.00 - tracked & signed via Royal Mail
- 150 euro limit on orders -
Countries included - Ireland, Germany, France, Belgium, Netherlands, Luxembourg, Italy.
Europe Zone 2 - £35.00 - tracked & signed - Via DHL Express
Countries included -
Andorra, Bulgaria, Cyprus, Denmark, Finland, Gibraltar, Greece, Hungary, Iceland, Malta, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland
USA & Canada - £25.00 - tracked service & signed via DHL Express
Rest of World - £35.00 - tracked & signed Premium Service from DHL Express
Countries included - Australia, Singapore, South Africa, Hong Kong, New Zealand, Mexico, Israel, Japan & United Arab of Emirates
If your country is not listed please contact us for rates.
*PLEASE INPUT THE RECEIVER'S TELEPHONE NUMBER TO MEET OUR COURIER'S REQUIREMENTS, WITHOUT IT THE SHIPMENT MAYBE NOT BE ABLED TO BE SHIPPED.
Please note orders are shipped with duties and taxes payable on to your country.
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
We in some circumstances collecting VAT beforehand in European countries partaking in the IOSS scheme. If you order does not amount to over the threshold of £130 , taxes may not be charged on arrival.
For the Rest of the World we do not collect this beforehand, and cannot give you an estimate of the cost as charges vary around the world. As an international customer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Pre Order Delivery
Please allow 1-2 weeks from order for delivery of any item clearly stated at checkout as ‘Pre-Order’. We will always dispatch your purchase as soon as it arrives with us.
Should it be looking likely that delivery will run over the 2 week period, which is normally a situation out of our hands, you will be updated by a member of the SOTR team with an accurate delivery date.
Please be assured that we always do our upmost to deliver the very best service possible. Please email hello@southoftheriver.co.uk should you require more information.
UK Returns
We are delighted to offer complimentary returns in the UK (excluding all sale and seconds items where there is a £2.50 returns fee). Our returns process is operated through Royal Mail.
Please return the items in perfect saleable condition, in their original packaging, with the Returns form (included in your delivery) as proof of purchase.
If you have misplaced the returns slip from your package, you can generate a new one from your emailed order confirmation.
If you wish to return your online purchase for a full refund* within 14 days of our receiving the item(s), please:
How to Return/Exchange
1. Fill in the returns form, that was included in your parcel and specify with a tick if you want an exchange or refund.
2. For exchanges write the replacement item’s size, colour and name. If available we will send it our free of charge.
3. Download your Tracked Returns Label Here, follow the instructions given. Please remember to ask for a receipt for your records. Recommending a Safari Browser for this process to make it easier.
4. Take your package to a post office - find your nearest here
5. Returns can take to 2-3 working days to be delivered to us. We will then process your return within 10 - 14 days of receipt. You will receive an email confirming the return.
Please Note:
- Please note all full price purchases must be returned within 14 days. Any purchases returned outside of these time periods will be considered for a credit note or exchange.
- You can return in store for a refund, exchange or gift card.
- All faulty goods will be refunded plus any shipping costs incurred.
- Delivery costs will not be refunded on non faulty items.
- If you decide to use your own service, the cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service. Send the items within 14 days of receipt to: South of the River - Unit 9 Sevenoaks Business Centre, Cramptons Road, Sevenoaks, TN14 5DQ
Rest of the World Returns
For orders outside of the UK it is the customer's responsibility to pay the return postage including all tax and duties that are applicable. We recommend that you gain proof of postage for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.
International customers must clearly mark their return packages “British Return Goods” with a domestic value of £0.00, as your returned items are not applicable to Duty once they reach the UK. Please ensure you mark your parcel with £0.00, otherwise South of the River will be charged custom duty, VAT and a clearance fee on your returned order. This fee will be deducted from your refund amount.
Returned postage charges will only be refunded if the item is damaged or faulty
- All faulty goods will be refunded plus any shipping costs incurred.General Exclusions to our Returns Policy
*Items excluded from this policy are any special orders (personalised items); hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged.
*Second's Sale -
Any item from this section is already at fault, and therefore is sold as seen. The fault will be identified in the description.
Please note if the item is not suitable please contact us asap - an email to hello@southoftheriver.co.uk.
This does not affect your statutory rights.
______________________________________________
Exchanges
- You can exchange with the returns form included in your parcel, indicate the size and/or colour you require. Send it back to us using the label included and we will try to fulfil the request; if we do have it we will send it out to you free of charge. If not we will refund you.
_____________________________________________________________________
Refunds
- Your refund will be returned to the original payment method used, this can take up 5 - 10 working days.
Always happy to help!
Any queries or concerns please email us at : hello@southoftheriver.co.uk
Inca Bag Strap | Black x Terracotta
Regular price £15.99- bag strap
- Gold fastenings
- Perfect for interchanging with any outfit!
- Adjustable length
Size
(Adjustable) 110cm at full length x 5cm
UK Delivery Information
All SOTR products are stocked in the UK, order processing usually takes 3-5 working days, however sometimes circumstances may arise where there is an increased demand for certain products in-line with promotions running at the time or seasonal times which may mean it takes an extra day to dispatch. Any Pre - Order items will be dispatched as soon as we receive the items. This usually is a two week lead time from the date of your order.
UK Standard Delivery – £3.99 (Free over £75 UK orders)
Our standard delivery option aims to arrive with you in 3-5 working days once dispatched.
UK Express Delivery - £5.99
Our priority handling express delivery option aims to arrive with you in 1-2 working days.
International Delivery
*** unfortunately some international deliveries are currently paused due to delays at customs & increased charges ***
Europe & Rest of the World
- specific countries only -
Europe Zone 1 - €15.00 - tracked & signed via Royal Mail
- 150 euro limit on orders -
Countries included - Ireland, Germany, France, Belgium, Netherlands, Luxembourg, Italy.
Europe Zone 2 - £35.00 - tracked & signed - Via DHL Express
Countries included -
Andorra, Bulgaria, Cyprus, Denmark, Finland, Gibraltar, Greece, Hungary, Iceland, Malta, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland
USA & Canada - £25.00 - tracked service & signed via DHL Express
Rest of World - £35.00 - tracked & signed Premium Service from DHL Express
Countries included - Australia, Singapore, South Africa, Hong Kong, New Zealand, Mexico, Israel, Japan & United Arab of Emirates
If your country is not listed please contact us for rates.
*PLEASE INPUT THE RECEIVER'S TELEPHONE NUMBER TO MEET OUR COURIER'S REQUIREMENTS, WITHOUT IT THE SHIPMENT MAYBE NOT BE ABLED TO BE SHIPPED.
Please note orders are shipped with duties and taxes payable on to your country.
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
We in some circumstances collecting VAT beforehand in European countries partaking in the IOSS scheme. If you order does not amount to over the threshold of £130 , taxes may not be charged on arrival.
For the Rest of the World we do not collect this beforehand, and cannot give you an estimate of the cost as charges vary around the world. As an international customer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Pre Order Delivery
Please allow 1-2 weeks from order for delivery of any item clearly stated at checkout as ‘Pre-Order’. We will always dispatch your purchase as soon as it arrives with us.
Should it be looking likely that delivery will run over the 2 week period, which is normally a situation out of our hands, you will be updated by a member of the SOTR team with an accurate delivery date.
Please be assured that we always do our upmost to deliver the very best service possible. Please email hello@southoftheriver.co.uk should you require more information.
UK Returns
We are delighted to offer complimentary returns in the UK (excluding all sale and seconds items where there is a £2.50 returns fee). Our returns process is operated through Royal Mail.
Please return the items in perfect saleable condition, in their original packaging, with the Returns form (included in your delivery) as proof of purchase.
If you have misplaced the returns slip from your package, you can generate a new one from your emailed order confirmation.
If you wish to return your online purchase for a full refund* within 14 days of our receiving the item(s), please:
How to Return/Exchange
1. Fill in the returns form, that was included in your parcel and specify with a tick if you want an exchange or refund.
2. For exchanges write the replacement item’s size, colour and name. If available we will send it our free of charge.
3. Download your Tracked Returns Label Here, follow the instructions given. Please remember to ask for a receipt for your records. Recommending a Safari Browser for this process to make it easier.
4. Take your package to a post office - find your nearest here
5. Returns can take to 2-3 working days to be delivered to us. We will then process your return within 10 - 14 days of receipt. You will receive an email confirming the return.
Please Note:
- Please note all full price purchases must be returned within 14 days. Any purchases returned outside of these time periods will be considered for a credit note or exchange.
- You can return in store for a refund, exchange or gift card.
- All faulty goods will be refunded plus any shipping costs incurred.
- Delivery costs will not be refunded on non faulty items.
- If you decide to use your own service, the cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service. Send the items within 14 days of receipt to: South of the River - Unit 9 Sevenoaks Business Centre, Cramptons Road, Sevenoaks, TN14 5DQ
Rest of the World Returns
For orders outside of the UK it is the customer's responsibility to pay the return postage including all tax and duties that are applicable. We recommend that you gain proof of postage for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.
International customers must clearly mark their return packages “British Return Goods” with a domestic value of £0.00, as your returned items are not applicable to Duty once they reach the UK. Please ensure you mark your parcel with £0.00, otherwise South of the River will be charged custom duty, VAT and a clearance fee on your returned order. This fee will be deducted from your refund amount.
Returned postage charges will only be refunded if the item is damaged or faulty
- All faulty goods will be refunded plus any shipping costs incurred.General Exclusions to our Returns Policy
*Items excluded from this policy are any special orders (personalised items); hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged.
*Second's Sale -
Any item from this section is already at fault, and therefore is sold as seen. The fault will be identified in the description.
Please note if the item is not suitable please contact us asap - an email to hello@southoftheriver.co.uk.
This does not affect your statutory rights.
______________________________________________
Exchanges
- You can exchange with the returns form included in your parcel, indicate the size and/or colour you require. Send it back to us using the label included and we will try to fulfil the request; if we do have it we will send it out to you free of charge. If not we will refund you.
_____________________________________________________________________
Refunds
- Your refund will be returned to the original payment method used, this can take up 5 - 10 working days.
Always happy to help!
Any queries or concerns please email us at : hello@southoftheriver.co.uk
Inca Bag Strap | Black x White
Regular price £15.99- bag strap
- Gold fastenings
- Perfect for interchanging with any outfit!
- Adjustable length
Size
(Adjustable) 110cm at full length x 5cm
UK Delivery Information
All SOTR products are stocked in the UK, order processing usually takes 3-5 working days, however sometimes circumstances may arise where there is an increased demand for certain products in-line with promotions running at the time or seasonal times which may mean it takes an extra day to dispatch. Any Pre - Order items will be dispatched as soon as we receive the items. This usually is a two week lead time from the date of your order.
UK Standard Delivery – £3.99 (Free over £75 UK orders)
Our standard delivery option aims to arrive with you in 3-5 working days once dispatched.
UK Express Delivery - £5.99
Our priority handling express delivery option aims to arrive with you in 1-2 working days.
International Delivery
*** unfortunately some international deliveries are currently paused due to delays at customs & increased charges ***
Europe & Rest of the World
- specific countries only -
Europe Zone 1 - €15.00 - tracked & signed via Royal Mail
- 150 euro limit on orders -
Countries included - Ireland, Germany, France, Belgium, Netherlands, Luxembourg, Italy.
Europe Zone 2 - £35.00 - tracked & signed - Via DHL Express
Countries included -
Andorra, Bulgaria, Cyprus, Denmark, Finland, Gibraltar, Greece, Hungary, Iceland, Malta, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland
USA & Canada - £25.00 - tracked service & signed via DHL Express
Rest of World - £35.00 - tracked & signed Premium Service from DHL Express
Countries included - Australia, Singapore, South Africa, Hong Kong, New Zealand, Mexico, Israel, Japan & United Arab of Emirates
If your country is not listed please contact us for rates.
*PLEASE INPUT THE RECEIVER'S TELEPHONE NUMBER TO MEET OUR COURIER'S REQUIREMENTS, WITHOUT IT THE SHIPMENT MAYBE NOT BE ABLED TO BE SHIPPED.
Please note orders are shipped with duties and taxes payable on to your country.
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
We in some circumstances collecting VAT beforehand in European countries partaking in the IOSS scheme. If you order does not amount to over the threshold of £130 , taxes may not be charged on arrival.
For the Rest of the World we do not collect this beforehand, and cannot give you an estimate of the cost as charges vary around the world. As an international customer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Pre Order Delivery
Please allow 1-2 weeks from order for delivery of any item clearly stated at checkout as ‘Pre-Order’. We will always dispatch your purchase as soon as it arrives with us.
Should it be looking likely that delivery will run over the 2 week period, which is normally a situation out of our hands, you will be updated by a member of the SOTR team with an accurate delivery date.
Please be assured that we always do our upmost to deliver the very best service possible. Please email hello@southoftheriver.co.uk should you require more information.
UK Returns
We are delighted to offer complimentary returns in the UK (excluding all sale and seconds items where there is a £2.50 returns fee). Our returns process is operated through Royal Mail.
Please return the items in perfect saleable condition, in their original packaging, with the Returns form (included in your delivery) as proof of purchase.
If you have misplaced the returns slip from your package, you can generate a new one from your emailed order confirmation.
If you wish to return your online purchase for a full refund* within 14 days of our receiving the item(s), please:
How to Return/Exchange
1. Fill in the returns form, that was included in your parcel and specify with a tick if you want an exchange or refund.
2. For exchanges write the replacement item’s size, colour and name. If available we will send it our free of charge.
3. Download your Tracked Returns Label Here, follow the instructions given. Please remember to ask for a receipt for your records. Recommending a Safari Browser for this process to make it easier.
4. Take your package to a post office - find your nearest here
5. Returns can take to 2-3 working days to be delivered to us. We will then process your return within 10 - 14 days of receipt. You will receive an email confirming the return.
Please Note:
- Please note all full price purchases must be returned within 14 days. Any purchases returned outside of these time periods will be considered for a credit note or exchange.
- You can return in store for a refund, exchange or gift card.
- All faulty goods will be refunded plus any shipping costs incurred.
- Delivery costs will not be refunded on non faulty items.
- If you decide to use your own service, the cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service. Send the items within 14 days of receipt to: South of the River - Unit 9 Sevenoaks Business Centre, Cramptons Road, Sevenoaks, TN14 5DQ
Rest of the World Returns
For orders outside of the UK it is the customer's responsibility to pay the return postage including all tax and duties that are applicable. We recommend that you gain proof of postage for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.
International customers must clearly mark their return packages “British Return Goods” with a domestic value of £0.00, as your returned items are not applicable to Duty once they reach the UK. Please ensure you mark your parcel with £0.00, otherwise South of the River will be charged custom duty, VAT and a clearance fee on your returned order. This fee will be deducted from your refund amount.
Returned postage charges will only be refunded if the item is damaged or faulty
- All faulty goods will be refunded plus any shipping costs incurred.General Exclusions to our Returns Policy
*Items excluded from this policy are any special orders (personalised items); hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged.
*Second's Sale -
Any item from this section is already at fault, and therefore is sold as seen. The fault will be identified in the description.
Please note if the item is not suitable please contact us asap - an email to hello@southoftheriver.co.uk.
This does not affect your statutory rights.
______________________________________________
Exchanges
- You can exchange with the returns form included in your parcel, indicate the size and/or colour you require. Send it back to us using the label included and we will try to fulfil the request; if we do have it we will send it out to you free of charge. If not we will refund you.
_____________________________________________________________________
Refunds
- Your refund will be returned to the original payment method used, this can take up 5 - 10 working days.
Always happy to help!
Any queries or concerns please email us at : hello@southoftheriver.co.uk
Inca Bag Strap | Sky Blue x Navy
Regular price £15.99- bag strap
- Gold fastenings
- Perfect for interchanging with any outfit!
- Adjustable length
Size
(Adjustable) 110cm at full length x 5cm
UK Delivery Information
All SOTR products are stocked in the UK, order processing usually takes 3-5 working days, however sometimes circumstances may arise where there is an increased demand for certain products in-line with promotions running at the time or seasonal times which may mean it takes an extra day to dispatch. Any Pre - Order items will be dispatched as soon as we receive the items. This usually is a two week lead time from the date of your order.
UK Standard Delivery – £3.99 (Free over £75 UK orders)
Our standard delivery option aims to arrive with you in 3-5 working days once dispatched.
UK Express Delivery - £5.99
Our priority handling express delivery option aims to arrive with you in 1-2 working days.
International Delivery
*** unfortunately some international deliveries are currently paused due to delays at customs & increased charges ***
Europe & Rest of the World
- specific countries only -
Europe Zone 1 - €15.00 - tracked & signed via Royal Mail
- 150 euro limit on orders -
Countries included - Ireland, Germany, France, Belgium, Netherlands, Luxembourg, Italy.
Europe Zone 2 - £35.00 - tracked & signed - Via DHL Express
Countries included -
Andorra, Bulgaria, Cyprus, Denmark, Finland, Gibraltar, Greece, Hungary, Iceland, Malta, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland
USA & Canada - £25.00 - tracked service & signed via DHL Express
Rest of World - £35.00 - tracked & signed Premium Service from DHL Express
Countries included - Australia, Singapore, South Africa, Hong Kong, New Zealand, Mexico, Israel, Japan & United Arab of Emirates
If your country is not listed please contact us for rates.
*PLEASE INPUT THE RECEIVER'S TELEPHONE NUMBER TO MEET OUR COURIER'S REQUIREMENTS, WITHOUT IT THE SHIPMENT MAYBE NOT BE ABLED TO BE SHIPPED.
Please note orders are shipped with duties and taxes payable on to your country.
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
We in some circumstances collecting VAT beforehand in European countries partaking in the IOSS scheme. If you order does not amount to over the threshold of £130 , taxes may not be charged on arrival.
For the Rest of the World we do not collect this beforehand, and cannot give you an estimate of the cost as charges vary around the world. As an international customer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Pre Order Delivery
Please allow 1-2 weeks from order for delivery of any item clearly stated at checkout as ‘Pre-Order’. We will always dispatch your purchase as soon as it arrives with us.
Should it be looking likely that delivery will run over the 2 week period, which is normally a situation out of our hands, you will be updated by a member of the SOTR team with an accurate delivery date.
Please be assured that we always do our upmost to deliver the very best service possible. Please email hello@southoftheriver.co.uk should you require more information.
UK Returns
We are delighted to offer complimentary returns in the UK (excluding all sale and seconds items where there is a £2.50 returns fee). Our returns process is operated through Royal Mail.
Please return the items in perfect saleable condition, in their original packaging, with the Returns form (included in your delivery) as proof of purchase.
If you have misplaced the returns slip from your package, you can generate a new one from your emailed order confirmation.
If you wish to return your online purchase for a full refund* within 14 days of our receiving the item(s), please:
How to Return/Exchange
1. Fill in the returns form, that was included in your parcel and specify with a tick if you want an exchange or refund.
2. For exchanges write the replacement item’s size, colour and name. If available we will send it our free of charge.
3. Download your Tracked Returns Label Here, follow the instructions given. Please remember to ask for a receipt for your records. Recommending a Safari Browser for this process to make it easier.
4. Take your package to a post office - find your nearest here
5. Returns can take to 2-3 working days to be delivered to us. We will then process your return within 10 - 14 days of receipt. You will receive an email confirming the return.
Please Note:
- Please note all full price purchases must be returned within 14 days. Any purchases returned outside of these time periods will be considered for a credit note or exchange.
- You can return in store for a refund, exchange or gift card.
- All faulty goods will be refunded plus any shipping costs incurred.
- Delivery costs will not be refunded on non faulty items.
- If you decide to use your own service, the cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service. Send the items within 14 days of receipt to: South of the River - Unit 9 Sevenoaks Business Centre, Cramptons Road, Sevenoaks, TN14 5DQ
Rest of the World Returns
For orders outside of the UK it is the customer's responsibility to pay the return postage including all tax and duties that are applicable. We recommend that you gain proof of postage for your returned item, as we cannot be held responsible for anything that gets lost or damaged in transit.
International customers must clearly mark their return packages “British Return Goods” with a domestic value of £0.00, as your returned items are not applicable to Duty once they reach the UK. Please ensure you mark your parcel with £0.00, otherwise South of the River will be charged custom duty, VAT and a clearance fee on your returned order. This fee will be deducted from your refund amount.
Returned postage charges will only be refunded if the item is damaged or faulty
- All faulty goods will be refunded plus any shipping costs incurred.General Exclusions to our Returns Policy
*Items excluded from this policy are any special orders (personalised items); hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged.
*Second's Sale -
Any item from this section is already at fault, and therefore is sold as seen. The fault will be identified in the description.
Please note if the item is not suitable please contact us asap - an email to hello@southoftheriver.co.uk.
This does not affect your statutory rights.
______________________________________________
Exchanges
- You can exchange with the returns form included in your parcel, indicate the size and/or colour you require. Send it back to us using the label included and we will try to fulfil the request; if we do have it we will send it out to you free of charge. If not we will refund you.
_____________________________________________________________________
Refunds
- Your refund will be returned to the original payment method used, this can take up 5 - 10 working days.
Always happy to help!
Any queries or concerns please email us at : hello@southoftheriver.co.uk