Returns

TO RETURN AN ITEM FOR A REFUND PLEASE SEE THE T&C’s BELOW....

 We haves extended the returns period to 30 days from when you receive your delivery or purchased in store.

We want you to be over the moon with your purchase with us, however we understand that sometimes items don't work out.
All items including sale items can be returned for a full refund within 30 days of purchase, we do ask though that all items are in the original condition you receive them in. Please ensure that when trying on clothing or footwear you are not wearing any make up, fake tan, deodorant or perfume which may leave a mark or scent on the item. If we receive an item with any indication of the above refunds will be at our discretion.

WE have made returning an item even easier, included in your parcel is a:

- RETURNS FORM and a RETURNS LABEL (UK orders only.)
We will deduct £3.00 from your refund for using the Royal Mail Service provided.
- Please complete the form, you can use our original packaging to send back the item, seal it tightly, and peal and stick the Returns Label on, preferably over our one so no confusion can occur! 

Send it from any Royal Mail Post Office. 

This only applies to UK orders, if you do not received a Returns Label, please email us for one at : hello@southoftheriver.co.uk, please quote your order number.
For international orders, you would need to use your own postal method. 
Shipping costs are refundable where the item is faulty. 
Any items sent via another method of shipping would not be refunded. 

Our Returns address:

SOTR RETURNS

240 High Street, Beckenham, Kent, UK, BR3 1EN 

Returning in store:

Please return your item to the store within 30 days, you can either exchange, take a gift card or have a refund, all our terms and conditions apply.

When am I likely to receive the refund?

We process our refunds as soon as we can, once the item is received & is in the conditions set out as above. The refund will be issued via your original payment method within 5 working days. We will send you an email containing the details of your refund. Please be aware it can take up to 2-10 working days for your funds to appear in your bank or PayPal account.

Please remember if using our returns service a deduction of £3.00 will be taken, therefore the original amount will differ from the refunded amount.

Exchanges -

If an exchange is required, please let us know and we will do our very best to swap it over etc.  You can also contact us by email - hello@southoftheriver.co.uk, stating your order number we can help further.

Faulty Items -

There are in some instances faults with garments or an item, please do let us know when this happens by email (quoting your order number) to hello@southoftheriver.co.uk - we will do everything we can to help to resolve the fault. 

In the event of an item being faulty we will take care of all postage costs.

Second's Sale -

Any item from this section is already at fault, and therefore is sold as seen. The fault will be identified in the description. 

Please note if the item is not suitable please contact us asap - an email to hello@southoftheriver.co.uk.

Items that are exempt from being returned -

All piercing jewellery and underwear (unless faulty).

Always happy to help -

We do everything possible to ensure that all our customers are happy with our service and our products, if you need assistance please email us at:

hello@southoftheriver.co.uk and will do our best!

 

This is in compliance with the EU Distant Selling Directive.

Please note that this is our online returns policy and that our in store policy differs.