Returns

Returns & Refund Policy

 

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Returns

 

In compliance with the distant selling directive, if you are not completely satisfied with any purchase from our online store or Facebook shop, customers have 14 working days following the signed receipt of goods to notify us.

Send your request to info@southoftheriver.co.uk, stating the purchase date, reference number and you would like to return the item.  

We will acknowledge receipt via email and will require all goods to be returned within 14 days.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

 

Several types of goods are exempt from being returned. All piercing jewellery (unless faulty).

 

Please do not send your purchase back to the manufacturer.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@southoftheriver.co.uk.

 

Shipping

To return your product, you should mail your product to: 240 HIGH STREET BECKENHAM BR3 1EN

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are refundable where the item is faulty.

 

When returning any item, we recommend using a trackable shipping service or purchasing shipping insurance for your protection.

We don’t guarantee that we will receive your returned item.

 

Customer Services

We do everything possible to ensure that all our customers are happy with our service and our products, if you need assistance please email us at:

info@southoftheriver.co.uk and will do our best!

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