Returns

Hello! Here is how to go about returning your item from us...

We have a full refund policy where you can return an item within 14 days of receiving it.

With any item you are returning, it needs to be in the condition that you have received it from us.  Any items received that has fake tan, perfume  or smells of smoke will be refunded at our discretion.

With every order we send out a returns note with your invoice, it gives us all the details of your order, if you can let us know what you wish to do, either for an exchange or if the item was unsuitable we will refund you your purchase. Please tick the correct letter to let us know. Our returns address is on this form and please enclosed it with your item(s).  If you can please use our original packaging that would be fab, and send it back to us to the address below.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are refundable where the item is faulty. When returning any item, we recommend using a trackable shipping service or purchasing shipping insurance for your protection. We don’t guarantee that we will receive your returned item.

Our Returns address:

SOTR RETURNS

240 HIGH STREET

BECKENHAM 

KENT, BR3 1EN.

When will am I likely to receive the refund?

Once received, and is in the conditions set out as above, we will refund you via the original method of purchase, the refund will be issued within 5 working days.

We do not refund any shipping or return shipping costs.

Exchanges -

If an exchange is required, please let us know and we will do our very best to swap it over etc.  You can also contact us by email - info@southoftheriver.co.uk, stating your order number we can help further.

Faulty Items -

There are in some instances faults with garments or an item, please do let us know when this happens by email (not that we want this to happen) - info@southoftheriver.co.uk - Please state your order number too where we can help more.

Items that are exempt from being returned -

All piercing jewellery (unless faulty).

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@southoftheriver.co.uk.

Customer Services

We do everything possible to ensure that all our customers are happy with our service and our products, if you need assistance please email us at:

info@southoftheriver.co.uk and will do our best!

Thanks 

Bex x

This is in compliance with the distant selling directive.