We haves extended the returns period to 30 days from when you receive your delivery or purchased in store.
WE have made returning an item even easier, included in your parcel is a:
Send it from any Royal Mail Post Office.
Our Returns address:
240 High Street, Beckenham, Kent, UK, BR3 1EN
Returning in store:
Please return your item to the store within 30 days, you can either exchange, take a gift card or have a refund, all our terms and conditions apply.
When am I likely to receive the refund?
We process our refunds as soon as we can, once the item is received & is in the conditions set out as above. The refund will be issued via your original payment method within 5 working days. We will send you an email containing the details of your refund. Please be aware it can take up to 2-10 working days for your funds to appear in your bank or PayPal account.
Please remember if using our returns service a deduction of £3.00 will be taken, therefore the original amount will differ from the refunded amount.
If an exchange is required, please let us know and we will do our very best to swap it over etc. You can also contact us by email - email@example.com, stating your order number we can help further.
Faulty Items -
There are in some instances faults with garments or an item, please do let us know when this happens by email (quoting your order number) to firstname.lastname@example.org - we will do everything we can to help to resolve the fault.
In the event of an item being faulty we will take care of all postage costs.
Second's Sale -
Any item from this section is already at fault, and therefore is sold as seen. The fault will be identified in the description.
Please note if the item is not suitable please contact us asap - an email to email@example.com.
Items that are exempt from being returned -
All piercing jewellery and underwear (unless faulty).
Always happy to help -
We do everything possible to ensure that all our customers are happy with our service and our products, if you need assistance please email us at:
firstname.lastname@example.org and will do our best!
This is in compliance with the EU Distant Selling Directive.
Please note that this is our online returns policy and that our in store policy differs.