DELIVERY & RETURNS

Delivery

UK Mainland Delivery (inc. Northern Ireland, Highlands & Islands):

- All items ordered are wrapped with our signature livery and sent in a bio degradable mailing bag.

Store Pick Up: Same Day, Free (you will be notified when your order is ready for collection)

- Local Delivery option - within 1-2 working days. (You will be notified when your order is ready for delivery)

- Standard: Tracked 48 (2-3 working days). Free for all orders over £25 (£3 for orders less than £25)

- Express: Tracked 24 (1-2 working days) - £4.95 

- Special Delivery: arrives next working day by 1pm - £8.00

 

Worldwide Delivery:

- European Standard Delivery (Tracked by Royal Mail) £9.99

- U.S.A Standard Delivery (Tracked by Royal Mail) £18

- Rest of the World Standard Delivery (Tracked by Royal Mail) £25

- Aim to deliver within 5-7 working days 

These charges include delivery only, therefore customers will be responsible for import duties and local taxes.

All orders are shipped with Royal Mail and may require a signature on receipt. Once shipped, you will be sent your tracking number and Royal Mail will notify you of your parcel's progress by either text or email. Royal Mail also  allow you to manage your delivery, including requests to leave parcels in a safe place/ with a neighbour and to arrange re-delivery.

 

Delivery charges for larger items are arranged on a cost basis. Please ring us on 0208 6584672 for details. 

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Returns

If you wish to return your online purchase for a full refund* within 30 days of our receiving the item(s), please:

- Return the goods in perfect saleable condition, in their original packaging, with the Returns form (included in your delivery) as proof of purchase.

- Use the Returns Label (included in your parcel) - we will deduct £3 from the refund amount total for using this Tracked service. Send it from any Royal Mail Post Office.

- Return in store for a refund, exchange or gift card.

- All faulty goods will be refunded plus any shipping costs incurred.

 

Please Note:

- Delivery charges will not be refunded.

- If you decide to use your own service, the cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service.

- Send the items within 30 days of receipt to: SOTR RETURNS - 240 High Street, Beckenham, Kent, UK, BR3 1EN. 

- For international orders, you would need to use your own postal method. Send the items within 30 days of receipt to: SOTR RETURNS - 240 High Street, Beckenham, Kent, UK, BR3 1EN.
- All faulty goods will be refunded plus any shipping costs incurred.

  

*Items excluded from this policy are any special orders (personalised items); hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged.

*Second's Sale -

Any item from this section is already at fault, and therefore is sold as seen. The fault will be identified in the description. 
Please note if the item is not suitable please contact us asap - an email to hello@southoftheriver.co.uk.

This does not affect your statutory rights.

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Exchanges

- You can exchange with the returns form included in your parcel, indicate the size and/or colour you require. Send it back to us using the label included and we will try to fulfil the request; if we do have it we will send it out to you free of charge. If not we will refund you. 

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Refunds

- You will receive your refund (minus the £3 if you used our tracked service) within 2- 5 days of the item being received back to us.

- Your refund will be returned to the original payment method used, this can take up 5 - 10 working days.

 

Always happy to help!

Any queries or concerns please email us at : hello@southoftheriver.co.uk