DELIVERY & RETURNS

Delivery

UK Mainland Delivery (inc. Northern Ireland, Highlands & Islands):

We aim to dispatch all orders within 2-3 working days from the date your order is placed. Once your order has been collected, it is tracked via Royal Mail's Tracked 48 service (standard delivery) or Tracked 24 Signed For (express delivery) for delivery in 1-2 working days.

Please note that all orders placed on a Friday (after 1pm) /Saturday/Sunday/Bank Holidays will be dispatched on the next working day All items ordered are wrapped with our signature plastic free livery and sent in a bio degradable mailing bag.

- An email or text message will be sent to you once dispatched. Please do check your 'junk' email box too for a notification.

- Standard: Tracked 48 (3-5 working days) - Free for all orders over £50 (£3.99 for orders less than £50) 

- Express: Tracked 24 (1-2 working days order before 1pm, any orders placed at the weekend will be dispatched on Monday or the next working day) - £5.99 

- please note all deliveries are subject to delays due to the current situation with Covid. 

All orders are shipped with Royal Mail and may require a signature on receipt. Once shipped, you will be sent your tracking number and Royal Mail will notify you of your parcel's progress by either text or email. Royal Mail also allow you to manage your delivery, including requests to leave parcels in a safe place/ with a neighbour and to arrange re-delivery.

International Delivery:

- Europe - Tracked Shipping - £19.99 - rate/various couriers dependent on country

International Tracked Shipping - £25 -flat rate/various couriers dependent on country 

- Aim to deliver within 7-10 working days (delays can happen due to covid and custom clearances)

These charges include delivery only, please be aware customers will be responsible for import duties and local taxes.

 

 

Delivery charges for larger items are arranged on a cost basis. We will contact you.

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Returns

If you wish to return your online purchase for a full refund* within 30 days of our receiving the item(s), please:

- Return the goods in perfect saleable condition, in their original packaging, with the Returns form (included in your delivery) as proof of purchase.

- Use the Tracked Returns Label (included in your parcel). Send it from any Royal Mail Post Office.

- Return in store for a refund, exchange or gift card.

- All faulty goods will be refunded plus any shipping costs incurred.

- Delivery costs will not be refunded on non faulty items.

 

Please Note:

- If you decide to use your own service, the cost of returning the goods and the safe return of goods is your responsibility. We suggest you use a recorded delivery service.

- Send the items within 30 days of receipt to: SOTR RETURNS - 9 Sevenoaks Business Centre, Cramptons Road, Sevenoaks, TN14 5DQ

- For international orders, you would need to use your own postal method. Send the items within 30 days of receipt to: SOTR RETURNS -

9 Sevenoaks Business Centre, Cramptons Road, Sevenoaks, TN14 5DQ - please mark the value of the goods as £0.

- All faulty goods will be refunded plus any shipping costs incurred.

  

*Items excluded from this policy are any special orders (personalised items); hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged.

*Second's Sale -

Any item from this section is already at fault, and therefore is sold as seen. The fault will be identified in the description. 
Please note if the item is not suitable please contact us asap - an email to hello@southoftheriver.co.uk.

This does not affect your statutory rights.

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Exchanges

- You can exchange with the returns form included in your parcel, indicate the size and/or colour you require. Send it back to us using the label included and we will try to fulfil the request; if we do have it we will send it out to you free of charge. If not we will refund you. 

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Refunds

- You will receive your refund with using our FREE tracked returns service.

- Your refund will be returned to the original payment method used, this can take up 5 - 10 working days.

 

Always happy to help!

Any queries or concerns please email us at : hello@southoftheriver.co.uk