Shipping

 

 

We beautifully wrap your items in luxe tissue paper and pop it into beautifully packaging for you to enjoy when you receive it, there is nothing nicer than a surprise winging it's way to you!!

 

         UK DELIVERY

 updated 7/1/2018

 

  • Standard P&P : £3.50 for orders under £49.99, free if over £50.00.
  • We send out our deliveries using First Class Royal Mail.
  • Once the parcel has been received by the Post Office, our website will send you an acknowledgment number your order.  It will take up to 24-36 hours to receive your order, it could take longer due to some unforeseen delay.
  • In some instances due to the total or size of the order over we will use the Royal Mail signed for service. Once the order has been received by the Post Office, our website will send you a tracking number. Royal Mail will let us know when it has been signed for by you or returned to the local delivery office - they usually have leave you a notification card. Please let us know if this isn't the case. Delivery is usually between 3 – 5 working days, but it may take up to 10 working days due to some unforeseen delay.  
  • If your order hasn’t arrived after 10 working days, please email us at info@southoftheriver.co.uk and we will look into it and try and track it down.
  • Our daily cut off point on all orders placed is 3pm, any orders after this time will be send out the following day.
  • If you place your order on a Friday after 3pm, then it is most likely it will be dealt with over the weekend and sent out the following Monday.  
  • We cannot guarantee any Saturday deliveries.
  • An email confirming successful transmission of your order will be sent to you.
  • We cannot take responsibility or liability in cases where we have attempted delivery and no-one has been available to sign for goods.

Personalised and custom made items

  • Please allow 5-7 days for items to be made and sent to you as each item is personal to you.

OUTER AREAS OF UK & EUROPE

  • We use the Royal Mail's tracked service for the outer areas of the UK and Europe with a 2kg limit which is most garments & will be a £9.99 charge.
  • Please allow up to 7-21 working days to arrive after despatch.

USA & CANADA 

  • We use Royal Mail's tracked worldwide service with a 2kg limit which is most garments & will be a £12.95 charge.
  • Please allow up to 15-21 working days to arrive after despatch.
      

WORLDWIDE SERVICE

  • We use Royal Mail's tracked worldwide service with a 2kg limit which is most garments & will be a £14.95 charge.
  • Please allow up to 15-21 working days to arrive after despatch.
     


Very heavy or oversized items will attract additional charges. We will email you before we despatch to confirm the order.